Rebecca Aguilar
Dubois,ID
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
High Plains Propane
Dubois, ID
10.2023 - Current
- Resolved customer inquiries and complaints through effective communication and problem-solving skills.
- Processed propane orders accurately, ensuring timely delivery to customers.
- Maintained detailed records of customer interactions in CRM system for future reference.
- Enhanced customer satisfaction by efficiently collecting payments and addressing inquiries.
- Maintained accurate records of customer accounts, payments and payment plans.
- Excellent communication skills, both verbal and written.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
Farmer's Helper
Bryan Smith
Lima, MT
05.2020 - 08.2022
- Established routine maintenance schedules for tools and machinery to reduce downtime.
- Supported successful planting seasons by preparing fields using plowing and fertilizing methods.
- Reduced expenses with efficient resource management, including water usage and fertilizer application.
- Contributed to a safe working environment by following established protocols and guidelines during daily tasks.
- Enhanced farm productivity by maintaining and repairing various types of farming equipment.
Deli Worker
Ikes 66
Dubois, ID
11.2019 - 08.2022
- Supervised daily operations, ensuring compliance with health and safety regulations.
- Trained new team members on deli procedures and customer service protocols.
- Managed inventory levels, coordinating restocking to minimize waste.
- Led initiatives to maintain cleanliness and organization within deli area, enhancing customer experience.
- Increased customer satisfaction by providing efficient and friendly service at the deli counter.
- Reduced food waste by monitoring product freshness and rotating stock effectively.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Listened carefully to customer instructions and prepared orders according to those preferences.
Fast Food Cashier
Java Espress
Idaho City, ID
08.2021 - 12.2021
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of work area to ensure a welcoming environment.
- Developed standard operating procedures for cash handling to enhance accuracy and efficiency.
- Accurately handled cash register transactions while providing excellent customer service.
- Demonstrated excellent multitasking skills, balancing customer orders and requests to maintain satisfaction.
- Assisted counter staff in packing ready orders and distributing to customers.
- Demonstrated adaptability by quickly learning new menu items and promotions, effectively communicating relevant information to customers.
Education
High School Diploma -
Clark County High School
Dubois, ID05-2023
Skills
- Customer service
- Active listening
- Critical thinking
- Call center experience
- Conflict resolution
- Computer proficiency
- Customer satisfaction measurement
- Follow-up skills
- Product knowledge
- Paperwork processing
- Team development
- Responsible and trustworthy
- Dependable and responsible
- Multitasking
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
High Plains Propane
10.2023 - Current
Fast Food Cashier
Java Espress
08.2021 - 12.2021
Farmer's Helper
Bryan Smith
05.2020 - 08.2022
Deli Worker
Ikes 66
11.2019 - 08.2022
High School Diploma -
Clark County High School