Rebecca Ainsworth
Terry,MS
Summary
Detail-oriented Title Specialist with expertise in title processing, customer service, and relationship building. Proven ability to streamline workflows and enhance client satisfaction through effective communication and support.
Overview
2026
2026
years of professional experience
Work History
Title Specialist
Copart
Florence, MS
2023 - Current
- Process vehicle titles efficiently to ensure compliance with state regulations.
- Assist clients in understanding title documentation requirements.
- Coordinate with internal teams to streamline title processing workflows, enhancing operational efficiency.
- Maintain accurate records of titles and documentation, ensuring data integrity and accessibility for audits.
- Resolve client inquiries promptly, fostering positive relationships and improving customer satisfaction ratings.
- Train new agents on title procedures, promoting knowledge sharing and team cohesion within the department.
- Analyze title trends to recommend process improvements, ensuring accuracy and efficiency.
Customer Service Representative III
MS Board of Contractors
07.2014 - 04.2023
- Responded to customer inquiries, providing accurate information and resolving issues efficiently.
- Processed applications and renewals in compliance with The State Of Mississippi's standards.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Participated in training programs of new-hires, to enhance product knowledge and customer service skills.
- Maintained up-to-date knowledge of product and service guidelines, to ensure accuracy and audit compliance
Receptionist/Office Manager
Performance
01.2012 - 06.2014
- Managed front desk operations, ensuring timely and professional greeting of clients and visitors.
- Handled multi-line phone system, directing calls and taking messages with accuracy.
- Assisted in scheduling appointments, optimizing calendar management for staff and clients.
- Supported team in daily administrative tasks, enhancing overall office efficiency and workflow.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Bookkeeping
Jackson Paper Company
Flowood, MS
03.2008 - 01.2012
- Kept bookkeeping operations in full compliance with legal statutes.
- Enhanced operational efficiency by automating routine bookkeeping tasks.
- Ensured accurate bookkeeping by reconciling accounts and resolving discrepancies on a regular basis.
- Maintained accurate financial records with diligent bookkeeping and timely invoice processing.
Education
High School Diploma -
Terry High School
Terry, MS01-2007
Skills
Performance Focused
Attention to Detail
Organized
Highly Motivated
Adaptability within the workplace
Notary public certification
Timeline
Customer Service Representative III
MS Board of Contractors
07.2014 - 04.2023
Receptionist/Office Manager
Performance
01.2012 - 06.2014
Bookkeeping
Jackson Paper Company
03.2008 - 01.2012
Title Specialist
Copart
2023 - Current
High School Diploma -
Terry High School