Kiana Wright
Addison,TX
Summary
Dedicated professional with a strong work ethic and the ability to build lasting customer relationships. Maintain excellent written and oral communication skills, problem resolution abilities, and a high level of confidentiality. Exceptional organizational and planning skills; adaptable; enjoys new challenges.
Overview
4
4
years of professional experience
Work History
Title Specialist
Copart, Inc
Dallas, TX
09.2020 - 03.2021
- Initial Lien Holder calls (Calls are to secure payoff information, Letters of Guarantee and Copy of Title)
- Initial calls to owners/insureds (these are customer-specific tasks and it used to inform the owner of the packet that will be sent to them)
- Follow-up calls to owners/insureds to follow-up on needed documents or corrected documents needed
- Follow-up calls to Lien Holders (for documents listed above in the initial call)
- Send out revised packets to the owners/insureds as needed
- Held to the internal cycle times and other auditable criteria
- Mail Approvals -Reviewing all mail to ensure that documents are compliant per State guidelines
- Launch the 'Okay to Pay' the owner/insured to the Insurance company after final review of file for compliance.
Sales Associate
National General Insurance
Dallas, TX
03.2021 - 11.2023
- Sold auto, homeowners, rental insurance
- Handled all prospective client correspondence, including emails and calls
- Identified sales opportunities and acted on leads
- Consistently met or surpassed quotas of 720 sales per quarter
- Established and maintained relationships with customers
- Managed customer escalations
- Provided outstanding customer service
- Was able to showcase product knowledge and address concerns of customers.
Account Manager
State Farm
Dallas, TX
12.2023 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
Education
High school or equivalent -
Southwind High School
Memphis, TN01.2018
Skills
- Consistently achieve performance goals through enthusiasm, tenacity, and initiative which complement knowledge/expertise in:
- Customer Service & Relations
- Data Entry
- Bookkeeping/Filing
- Microsoft Office
- People-soft Skills
- Office Equipment Operation
- Type 50 WPM
- Telephone Reception
- Licensed Insurance Agent
- Client Relations
- Quotes and sales
Timeline
Account Manager
State Farm
12.2023 - Current
Sales Associate
National General Insurance
03.2021 - 11.2023
Title Specialist
Copart, Inc
09.2020 - 03.2021
High school or equivalent -
Southwind High School