Rebecca Anderson
Portsmouth ,VA
Summary
Results-driven Store Manager experienced in operations management and customer service. Boosted customer satisfaction by 20% through effective team leadership and inventory management. Focused on enhancing store performance and driving sales by fostering a collaborative environment and maintaining high standards of customer service.
Overview
23
23
years of professional experience
Work History
Licensed Assistant Manager
LensCrafters
Suffolk, Virginia
09.2025 - Current
- Managed daily operations to ensure optimal store performance and customer satisfaction.
- Trained and mentored staff on best practices for eyewear sales and customer service.
- Oversaw inventory management, ensuring accurate stock levels and timely replenishment.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Ensured compliance with company policies and procedures in daily operations.
- Managed customer service inquiries and complaints in a timely manner.
- Collaborated with management on developing strategic plans to achieve business goals.
- Conducted regular performance reviews for employees to identify areas of improvement.
Store Manager
Target Optical
08.2020 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback.
- Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Updated merchandise displays to highlight new products and promotions in-store.
- Coached sales associates on product specifications, sales incentives, and selling techniques, leading to improved customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, employee knowledge, and service requirements.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Fostered team collaboration and efficiency by promoting a supportive environment focused on mutual success.
Licensed Assistant Manager
Lenscrafters
02.2008 - 08.2020
- Addressed client concerns promptly and professionally during phone calls and emails, delivering exceptional customer service.
- Ensured clients received ongoing support post-transaction, enhancing service experience and client satisfaction.
- Collaborated with team members to foster a positive work environment and proactively addressed challenges.
Sales Associate
Barringtons Home Decore
01.2005 - 12.2007
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Cultivated customer relationships through personalized interactions, to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Cashier
Foodlion Grocery Store
01.2004 - 01.2005
- Greeted customers and addressed their needs to enhance the shopping experience.
- Welcomed customers and assessed needs to provide tailored assistance.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions, ensuring high accuracy.
Education
Optician
NAO
Landover, MDHigh School Diploma -
Woodrow Wilson High School
Portsmouth, VASkills
- Store operations
- Inventory management
- POS systems
- Operations management
- Training
- Employee training
- Store opening and closing
- Team leadership
- Customer service
- Customer service
- Problem-solving
- Service management
- Operations management
Timeline
Licensed Assistant Manager
LensCrafters
09.2025 - Current
Store Manager
Target Optical
08.2020 - Current
Licensed Assistant Manager
Lenscrafters
02.2008 - 08.2020
Sales Associate
Barringtons Home Decore
01.2005 - 12.2007
Cashier
Foodlion Grocery Store
01.2004 - 01.2005
Optician
NAO
High School Diploma -
Woodrow Wilson High School