Rebecca Armstrong
Irvine,CA
Summary
Operations Specialist with a proven track record of enhancing productivity and efficiency. Expertise in strategic planning, process optimization, and team leadership. Strong communication and problem-solving abilities foster effective operations management and team collaboration. Committed to exceeding expectations in any environment while building lasting relationships across all levels.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Spa Operations Manager/Coordinator
Facial Lounge
Costa Mesa, USA
01.2024 - Current
- Cultivated strong relationships with key clients through daily phone calls and emails.
- Utilized Boulevard client management software for payment processing and booking calendar maintenance.
- Addressed personal needs and requests, optimizing experiences and achieving #1 ranking in Orange County by LA Times.
- Resolved customer issues promptly to ensure satisfaction and loyalty.
- Oversaw operational tasks, including equipment maintenance and spa supply restocking.
- Enhanced coordination between spa team and management through effective communication.
Hostess
Sushi Roku Newport Beach
Newport Beach, USA
06.2022 - 05.2023
- Coordinated up to 300 reservations per shift using Open Table Platform.
- Managed seating arrangements and wait times to enhance guest experiences.
- Addressed customer concerns promptly, demonstrating empathy and effective resolution skills.
- Maintained professionalism as first point of contact for guests.
- Collaborated with staff and management to ensure smooth operations during peak periods.
- Handled multiple tasks, including phone inquiries and greeting guests, with efficiency.
- Exhibited calmness under pressure, maintaining high service standards throughout busy times.
Hostess
The Bungalow Restaurant
01.2021 - 02.2022
- Maintained a clean and organized dining area.
- Demonstrated strong interpersonal skills when interacting with customers.
- Accurately recorded customer information into reservation system.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Managed guest expectations by relaying information regarding hours, wait times, and specials.
Education
Bachelor of Science - Communications
Arizona State University
Online09-2025
AA-T - Communications, Liberal Science / Social and Behavioral Sciences
Santa Barbara City College
06.2023
High School -
Corona Del Mar High School
06.2020
Skills
- Client Relationships
- Relationship Building
- Team leadership
- Customer service
- Conflict resolution
- Data entry
- Business and operations management
- Operational efficiency
Certification
Esthetician License, Paul Mitchell The School, 05/01/23, 09/01/23
References
References available upon request.
Timeline
Spa Operations Manager/Coordinator
Facial Lounge
01.2024 - Current
Hostess
Sushi Roku Newport Beach
06.2022 - 05.2023
Hostess
The Bungalow Restaurant
01.2021 - 02.2022
Bachelor of Science - Communications
Arizona State University
AA-T - Communications, Liberal Science / Social and Behavioral Sciences
Santa Barbara City College
High School -
Corona Del Mar High School
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