Kandace Ballard
Atmore
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Patient Coordinator
North Baldwin Dentistry & Facial Aesthetics
10.2025 - Current
- Ensured accuracy of insurance information for each patient visit, verifying coverage details ahead of time for smooth processing at appointment time.
- Organized follow-up appointments and referrals, ensuring continuity of care for patients.
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Assisted patients in understanding their dental insurance benefits, coverage limits, and out-of-pocket expenses.
Investigator (Fact Finder)
State of Alabama Department of Workforce
06.2025 - 09.2025
- Conducted detailed investigations into unemployment claims to assist with determining eligibility, identity fraud, and ensure compliance with state regulations.
- De-escalated emotionally charged situations while maintaining professionalism and neutrality.
- Analyzed claimant and employer records and supporting documentation prior to submitting to the adjudication dept to ensure accurate determinations.
- Maintained confidential records in compliance with HIPAA-adjacent privacy standards and state data protection requirements.
Dental Insurance Coordinator
Atmore Family Dental
08.2023 - 02.2025
- Served as a liaison between patients, dental providers, and insurance companies to resolve any discrepancies or misunderstandings regarding coverage or billing issues.
- Negotiated pre-authorizations for necessary dental procedures, securing coverage for vital treatments otherwise not covered.
- Verified patient eligibility and benefits through online portals, enhancing patient experience and reducing claim denials.
- Collaborated with dentists to create treatment plans that optimize available insurance benefits without compromising quality of care.
Dental Insurance Rep. / CX Analyst
United Concordia, Provalus
11.2022 - 08.2023
- Reviews patients' insurance policies to determine coverage for specific procedures
- Communicates with providers regarding billing issues, or other concerns
- Reviews claims with provider offices, as well as reopen denied claims for second appeals, reprocessing, etc.
- Identify provider offices needs and concerns, troubleshoot problems, and find appropriate solutions. Escalate complex issues to supervisors or specialized departments when necessary
Education
High School Diploma -
DaySpring Academy
Maplesville, AL05.2017
Skills
- Insurance verification
- Electronic records management
- Office administration
- Patient relations
- Punctual and hardworking
- Conflict resolution
Certification
Basic Life Support (BLS) – American Heart Association (AHA), Active
(Expiration: 03/2026)
Timeline
Patient Coordinator
North Baldwin Dentistry & Facial Aesthetics
10.2025 - Current
Investigator (Fact Finder)
State of Alabama Department of Workforce
06.2025 - 09.2025
Dental Insurance Coordinator
Atmore Family Dental
08.2023 - 02.2025
Dental Insurance Rep. / CX Analyst
United Concordia, Provalus
11.2022 - 08.2023
High School Diploma -
DaySpring Academy