REBECCA AZURMENDI
Winnemucca,Nevada
Summary
Administrative professional prepared for new challenges. Extensive experience in managing office operations, streamlining processes, and enhancing productivity. Known for fostering team collaboration and adapting to changing needs with reliability and flexibility. A proactive and dedicated individual seeking a position where I can implement my knowledge of team leadership, skill development, and organization. To lead a group of individuals, improve efficiency, and help improve daily operations in a safe manner.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Administrative Clerk IV
Humboldt County
09.2021 - Current
- Entered data into system and updated customer contacts with information to keep records current.
- Increased customer satisfaction with prompt and courteous service while addressing inquiries and concerns.
- Reduced errors in data entry tasks by maintaining accurate records and utilizing verification methods.
- Arranged meetings and appointments and updated records to assist management.
- Streamlined administrative processes by implementing efficient filing and organizational systems.
- Supported human resources initiatives with new employee onboarding, benefits administration, and recordkeeping tasks.
- Managed daily mail distribution.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Input data and processed system change to generate accurate reports.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Balanced multiple roles to accomplish diverse tasks and make larger impact to organization.
- Coordinated and maintained impressive office organization to keep facilities efficient, organized, and professional.
- Helped maintain a positive office atmosphere with proactive conflict resolution and team-building efforts.
- Maintained a professional office environment by ordering necessary supplies, managing inventory levels, and organizing workspaces.
- Contributed to project success by providing administrative support to various teams as needed.
- Proofread and edited professional documents to fix errors.
- Processed and prepared documents such as business or government forms and expense reports.
- Assisted in budget preparation, gathered necessary documentation and performed initial analysis to support financial planning.
- Enhanced office productivity by managing incoming calls, emails, and appointments for staff members.
- Improved communication between departments through effective scheduling and coordination of meetings.
- Boosted department efficiency with timely completion of assigned tasks.
- Fostered positive work culture, coordinated team-building activities that improved morale and team cohesion.
- Enhanced operational efficiency, regularly updated office procedures manual to reflect current practices and guidelines.
- Supported efficient data management, entered and updated records in database to ensure accuracy and completeness.
- Increased office accessibility, organized workspace to accommodate needs of all employees, ensuring comfortable and inclusive environment.
- Streamlined travel arrangements for executives, ensuring efficient itinerary planning and accommodation bookings.
- Supported project management efforts, assisted in preparation of presentations and reports for key stakeholders.
- Maintained confidentiality of sensitive information, adhered to data protection protocols diligently.
- Coordinated meeting schedules for management, facilitating smooth operation and effective communication.
- Strengthened vendor relations by negotiating contracts that resulted in cost savings for office supplies.
- Improved customer service with prompt and accurate handling of inquiries, contributing to positive office environment.
- Input data into spreadsheets and databases.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Purchased and maintained office supplies.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Coordinated and scheduled meetings and appointments.
- Edited and proofread documents for accuracy and completeness.
- Created and maintained detailed records of all office activities.
- Monitored and tracked budgets and expenses.
- Assisted with onboarding of new employees.
- Supported staff on special assignments and ad hoc projects.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
911 Dispatcher; Trainer
Humboldt County Sheriff’s Office
05.2015 - 09.2021
- Provide customer service to public via911 and non-emergent calls
- Answer calls for service and dispatch officers/deputies at the same time
- Provide medical assistance via phone
- Understand policy and procedures; Create, write, and implement department policies; Create and write a new dispatch training manual
- Train new dispatchers
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Read system maps and caller information, and documented details in system.
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Answered calls from automatic routing system and took basic information from callers.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Increased situational awareness among responding units through timely updates on evolving incident conditions.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
911 Dispatcher
Lander County Sheriff’s Office
01.2013 - 05.2015
- Provide customer service to public via911 and non-emergent calls
- Answer calls for service and dispatch officers/deputies at the same time
- Provide medical assistance via phone
- Understand policy and procedures
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Read system maps and caller information, and documented details in system.
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Answered calls from automatic routing system and took basic information from callers.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Increased situational awareness among responding units through timely updates on evolving incident conditions.
- Served as an integral member of the emergency communications team, consistently demonstrating professionalism and dedication to public safety.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
- Enhanced emergency response times by effectively prioritizing incoming calls and dispatching appropriate resources.
- Streamlined communication between first responders and callers by maintaining clear, concise, and accurate information sharing.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained accurate records of all dispatched calls, ensuring proper documentation for future reference or legal proceedings.
- Maintained up-to-date knowledge of local geography and jurisdiction boundaries to ensure accurate dispatching of emergency services personnel.
Education
High School Diploma -
Battle Mountain High School
Battle Mnt, NV06.2006
Associate of Arts - Psychology
University of Phoenix (Axia)
Phoenix, AZ01.2014
Bachelor of Science - Public Administration
University of Phoenix (Axia)
Phoenix, AZ06-2026
Skills
- Leadership
- Organization
- Scheduling
- Data Analysis
- Project Management
- Administrative
- Word Processing
- Active Listening
- Time Management
- Research Expertise
- Prioritization
- Open-Minded
- Oral & Written Communication
- Computer Literate
- Transferable Skills
- Accounting
- Budgeting
- Minor Maintenance
- Attention to Detail
- Attention to detail
- Clerical support
- Maintaining confidentiality
- Verbal and written communication
Accomplishments
- Wrote New Dispatch Manual: Assisted in writing and implementing a new Humboldt County Dispatch Training Manual for future dispatch trainees.
- Class III Asbestos Certified: Received training on Asbestos removal for Operations and Maintenance. Received the certification and will be obtaining a certification for an Asbestos Supervisor in July2024.
- Nevada P.O.S.T Dispatcher Certification: In2020, I became the first dispatcher within Humboldt to become a certified Nevada P.O.S.T Dispatcher. This led to the entire dispatch center becoming P.O.S.T certified.
Training
- Field Training Officer — Provides the foundational knowledge and skills necessary to teach, communicate, and evaluate new dispatchers.
- Essential Management Skills — Assists managers and supervisors in learning to build credibility through effective communication, time management, performance management skills, and knowledge of applicable employment laws. Provides techniques to make the most effective leaders in an organization.
- Policy and Procedure Workshop — Provides the knowledge and skills necessary to create and implement policy and procedures within the department.
Passions
- Bowling: I am deeply passionate about bowling. It has taught me how to be mentally strong and focus on more than one thing at a time.
- Mentorship and Coaching Advocacy: Mentoring and developing the fundamentals of all types of skills of individuals. It is a very humbling feeling to watch someone you have been helping develop more of their talents succeed.
- Being a Leader and Role Model: I love being a leader and a role model for individuals to look up to. I love working with youth and adults. They look to you to be their hero.
Certification
- OSHA Certified
- AHERA Contractor/Supervisor Initial The Asbestos Institute 2024, July
- Essential Management Skills in the Public Sector Pool/Pact 2018, March
- Field/Facility Training Officer Program Pearson-Radli & Associates 2015, August
- Initial Asbestos Operations & Maintenance Wise Consulting & Training, Inc 2024, April
- Policy and Procedure Workshop Public Safety Training Consultants 2020, March
- Supervising and Managing the FTO Unit Public Agency Training Council 2019, April
- Supervising, Managing, and Leading in the Public-Sector eLearning Curriculum Pool/Pact 2024, September
Timeline
Administrative Clerk IV
Humboldt County
09.2021 - Current
911 Dispatcher; Trainer
Humboldt County Sheriff’s Office
05.2015 - 09.2021
911 Dispatcher
Lander County Sheriff’s Office
01.2013 - 05.2015
High School Diploma -
Battle Mountain High School
Associate of Arts - Psychology
University of Phoenix (Axia)
Bachelor of Science - Public Administration
University of Phoenix (Axia)
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