Rebecca Bahnsen
Palmetto,FL
Summary
To obtain long term quality employment and the opportunity to advance within my career, as well as develop long term professional and personal working relationships.
Overview
11
11
years of professional experience
1
1
Certification
Work History
CLERK 1
Elevance Health
12.2022 - Current
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment
- Interacted with customers by phone, email or in-person to provide information
- Closing out tickets
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs
- Faxing documents to dr offices
- Updating client information.
QUALITY ASSURANCE SPECIALIST
PropLogix
01.2021 - 09.2022
- Inspected, verified and documented quantifiable characteristics of finished goods by comparing against customer specifications and company quality standards
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies
- Trained and coached new employees on multiple file types (taxes, lien searches and estoppels
- Estimated taxes into a spreadsheet
- Kept inspection journals and daily summary logs as required
- Inspected and repaired products to meet project expectations.
CLERK 1
Manatee county clerk of the circuit courts
12.2018 - 07.2020
- Processed sales transactions to prevent long customer wait times
- Delivered high-quality customer service through deep commitment to knowledge and performance
- Observed deadlines, enabling timely completion of tasks
- Supported office clerical functions using word processing and other software, email and office machines
- Filed correspondence and reports in accordance with corporate classification system
- Received and distributed incoming mail, messages and packages to appropriate individuals
- Created, updated and maintained detailed documents, charts and spreadsheets to sort company information.
DENTAL ASSISTANT
Cortez Dental Care
06.2018 - 12.2018
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment
- Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review
- Laid out dental instruments and equipment before procedures
- Educated patients on treatment procedures and post-procedure home care
- Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
DENTAL ASSISTANT
West Bradenton Dental center
04.2018 - 06.2018
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient
- Broke down and set up equipment and sanitized various dental tools
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review
- Administered x-rays under supervision
- Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy
- Discussed patient needs and expectations
- Performed basic clerical duties such as appointment setting and replying to emails.
PRESCHOOL ASSISTANT TEACHER
Palma Sola Early Learning
11.2016 - 11.2017
- Supported lead teacher with daily classroom activities
- Monitored students to observe behavior, enforce rules and maintain safety
- Maintained safe, clean and constantly supervised play environment
- Instructed and assisted students during craft activities
- Supervised students outside classroom during recess, lunch and breaks
- Assisted with or led story time by reading books to children
- Assisted with implementation of approved lesson plans and daily classroom schedule.
CUSTOMER SERVICE ASSOCIATE
Walgreens
08.2014 - 06.2016
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Educated customers on special pricing opportunities and company offerings
- Met and exceeded productivity targets by handling every interaction with top-notch customer service
- Assisted customers with making payments or establishing payment plans to bring accounts current.
CUSTOMER SERVICE ASSOCIATE
SweetBay Supermarket
11.2012 - 11.2014
- Educated customers on special pricing opportunities and company offerings
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication
- Met and exceeded productivity targets by handling every interaction with top-notch customer service
- Assisted customers with making payments or establishing payment plans to bring accounts current
- Upheld quality control policies and procedures to increase customer satisfaction.
Education
Technical Dimploma - Medical Coding And Billing
Pinellas Technical College
St. Petersburg, FL01.2025
Technical Diploma - Dental Assistant
Manatee Technical College
Bradenton, FL07.2018
Associate of Arts - Arts
Santa Fe College
Gainesville, FL04.2016
High School Diploma -
Manatee High School
Bradenton, FL07.2011
Skills
- Detail Oriented
- Team Collaboration
- Documentation and Reporting
- Verbal and Written Communication
- Attentive and Observant
- Problem Solving
- Verifying Data Accuracy
- Multitasking and Prioritization
- Attention to Detail
- Microsoft excel
- Clerical duties
Certification
Lean six sigma white belt, Aveta business institute, 2022
Languages
american sign language
Limited Working
Timeline
CLERK 1
Elevance Health
12.2022 - Current
QUALITY ASSURANCE SPECIALIST
PropLogix
01.2021 - 09.2022
CLERK 1
Manatee county clerk of the circuit courts
12.2018 - 07.2020
DENTAL ASSISTANT
Cortez Dental Care
06.2018 - 12.2018
DENTAL ASSISTANT
West Bradenton Dental center
04.2018 - 06.2018
PRESCHOOL ASSISTANT TEACHER
Palma Sola Early Learning
11.2016 - 11.2017
CUSTOMER SERVICE ASSOCIATE
Walgreens
08.2014 - 06.2016
CUSTOMER SERVICE ASSOCIATE
SweetBay Supermarket
11.2012 - 11.2014
Technical Dimploma - Medical Coding And Billing
Pinellas Technical College
Technical Diploma - Dental Assistant
Manatee Technical College
Associate of Arts - Arts
Santa Fe College
High School Diploma -
Manatee High School
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