REBECCA BAKER

• Completed payroll for employees and maintained detailed records of procedures.
• Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
• Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
• Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
• Led decision-making and implementation of HR policies, procedures, programs and functions.
• Oversaw legal compliance with federal, state and local laws and regulations in addition to compliance with company policies and procedures.
• Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
• Helped train Managers and others regarding new policies or procedures.

• Server in the tasting room, guide customers to which wines they would likely enjoy based on individual taste and preferences
• Responsible for signing up new wine club memberships, and fulfilling wine club biannual orders
• Including some packaging and shipping
• During my time at the winery I consistently had the highest wine club enrollment percentage based on hours worked per week

2019-2021: In Shop Repair Technician

2021-2022: In Home Repair Technician, travelling.

2022-2023: Virtual Repair Technician & Warranty Specialist.

• Met with customers virtually on their phones to show me what was happening with their furniture.
• Able to communicate and guide complex actions virtually.
• I was able to successfully complete that initial in-home Tech visit virtually with up to 30 customers a day. Whereas an in-home tech can do a maximum of 10 Customers a day due to the logistics of driving, etc
• Trained Call center staff on Basic Furniture troubleshooting, warranty policies and procedures. Both in writing and verbally in team meetings.
• Excellent communicator, proven ability to walk customers through the installation of parts as a free service to our out of warranty customers
• Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
• Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
• Inspected and tested, repaired and refurbished products for proper operation.
• Liaised with internal departments to optimize productivity and customer satisfaction.
• Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
• Implemented training materials for my position, as I was the first Virtual Technician in the company.
• Engaged in product training, demonstrations, consumer awareness, and branding.
• Resolved problems with high-profile or demanding customers to maintain relationships and increase return customer base.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Met customer call guidelines for service levels, handle time and productivity.
• Reduced process inconsistencies and effectively trained team members on best practices and protocols.

• Responsible for student behavioral management and the management of a bus para.
• Was able to communicate and monitor students from all walks of life, with various Physical, Emotional and learning abilities.
• Created a safe and positive environment for my students to commute to and from school or home.
• I felt responsible for setting the tone for their day, or helping them unpack feelings regarding their day to ease their home transition.
• I was not a trainer, but would frequently have new or struggling drivers shadow along with me to show them how to juggle student behavioral management, and safe driving operation.
• Continued to drive as a sub on in-service days while teaching Pre-K, or on summer break
• Obeyed federal, Minnesota and local traffic laws and regulations to enable safe transportation outcomes for participants.
• Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
• Taught students first-aid and emergency protocols in case of emergency.

• Assistant Pre-K Teacher, Evergreen Park World Cultures and Community School.
• Part of a teaching team of three teachers with two rotations of up to twenty-one, 4–5-year-olds.
• This school was unique in that we had 95% students of Hmong and African immigrants.
• We were responsible for teaching the Pre-K curriculum, as well as the more important Social Emotional Development of our children.
• As this was a preschool setting, we identified potential special needs children, and worked with their parents to get them assessed.
• Responsible for the Arts lesson plans and implementation of arts with our students.
• Provided in home visits with parents prior to school starting, various parent involvement opportunities throughout the year, as well as parent teacher conferences twice a year.
• Collaborated with my team to provide feedback regarding pre-K metrics and the growth of our students.
• I also taught during the summer school session.

• Started out as a Flooring Sales Person, quickly moved into the stores (COS)Customer Order Specialist/Expeditor position.
• Helped Guide Customers to the correct type of Tile, Wood, or Carpet to meet their specific needs, provided help with self-measuring and calculating materials needs, to advice for installing said materials.
• As the COS for the store, I was responsible to oversee all aspects of special product orders and installs.
• I was the liaison for my store between the customer, vendors, and installers.
• I also was the front-line person for customer complaints, approximately 65 employees would contact me first when issues arose.
• I would listen to the customers, gather the facts, and find solutions to appease all parties and present them to the store manager for approval.
• I had a per customer budget that was allotted to provide fast resolutions.
• As COS I did the work of an Assistant store manager without the title or pay to maintain a good work/life balance and regularly scheduled shift.
• Also responsible for assisting with Cashiers and closing duties to balance the registers and the end of day balance sheets.
• Train and guide the cashiers who's till was not correct on how to prevent it from happening.
• In charge of the woman's DIH or Do it Herself workshops monthly in the store.
• The first time I worked for Home Depot was in 2009-2010 As a cashier in their Tigard, Oregon store. Then as Pro desk, and a head cashier.

• Company Overview: JUUT is the original Aveda Salon
• I was a cosmetologist with JUUT Salons
• I was recruited out of school in Seattle, Washington to an Advanced training program
• The program did not start right away, so I accepted a Receptionist position in order to learn more about the products and services offered by JUUT
• I worked at two different locations during that time and was responsible for answering customer inquiries, calculating correct service times for clients with specific needs, recommending and selling a variety of products from skincare to haircare, and tools
• I received top sales marks during my time there and had an excellent success rate for return clientele
• Haircuts, Styles, Special Treatments, Massage, and special occasion up dos
• I was able to maintain a 80% return client list from the time I started to when I left JUUT
• I specialized in Haircuts and Up dos, Everything from High school dances, to Wedding hair and makeup
• My Product sales during the time I was a stylist were also high, as I was able to listen to my clients normal routine and use products I felt would meet their needs to demonstrate correct usage during their service
• JUUT is the original Aveda Salon

• Answered incoming phone calls to articulate policy information regarding Life, Whole Life, and AD&D policies. During open enrollment and qualifying life changes, to prospective customers and support current policyholders.
• Trained new customer service representatives on best practices, policies and procedures.
• Documented customer interactions and transactions for accurate, up-to-date records.
• Assisted customers with completing insurance enrollment documents to avoid missed deadlines.
• Maintained strong knowledge of underwriting terminology to better understand services, procedures, and claims process.