Hi, I’m
Rebecca Balag
Whittier,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
14
years of professional experience
Work History
Butter+Cream BakeryLos Alamitos, CA
Manager
04.2015 - Current
Job overview
- Developed and maintained relationships with customers and suppliers through account development.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Defined clear targets and objectives and communicated to other team members.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
The Green PlaceFullerton, CA
Sales Associate
01.2022 - 11.2022
Job overview
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Solved customer challenges by offering relevant products and services.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Prepared merchandise for sales floor by pricing or tagging.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Built relationships with customers and community to promote long term business growth.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Contributed to event marketing, sales and brand promotion.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
Powells Sweet ShoppeLong Beach, CA
Sales Associate
02.2009 - 04.2016
Job overview
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
- Managed returns, exchanges and refunds in accordance with store policy.
- Trained new employees on customer service, money handling and organizing strategies.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Answered customer questions about sizing, accessories, and merchandise care.
SearsWhittier, CA
Jewelry Sales Associate
07.2010 - 04.2014
Job overview
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Informed customers of upcoming promotions.
- Asked open-ended questions to determine exactly what customers required, available budgets and target recipient for each purchase.
- Worked with other sales associates to deliver excellent customer service and cut wait times at registers.
- Completed store opening and closing procedures as per company guidelines.
- Upsold warranties and purchase add-ons to customers to drive sales revenues and achieve sales goals.
- Oversaw and processed payments made by credit and debit cards and cash and provided correct change if applicable.
- Performed general maintenance and light cleaning of showroom.
- Replenished merchandise from inventory during downtime when stock became low.
- Worked with loss prevention in monitoring shopper behavior.
- Located merchandise across various stores to address customer needs.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
Education
Santa Fe High SchoolSanta Fe Springs, CA
Skills
- Sales and Marketing
- Staff Management
- Verbal and Written Communication
- Managing Terminations
- Job Assignments
- Supplier Relations
- Managing Cash Register
- Employee Training
- Complex Problem-Solving
- Food and Beverage Management
- Issue and Conflict Resolution
- Time Management
- Productivity Performance
- Managing Multiple Tasks
- Managing Files and Records
- Managing Reception
- Schedule Preparation
- Managing Appointments
Timeline
Sales Associate
The Green Place
01.2022 - 11.2022
Manager
Butter+Cream Bakery
04.2015 - Current
Jewelry Sales Associate
Sears
07.2010 - 04.2014
Sales Associate
Powells Sweet Shoppe
02.2009 - 04.2016
Santa Fe High School
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