Rebecca Banks
Bristow,VA
Summary
Proven track record in enhancing customer satisfaction and streamlining inventory at Haymarket Regional Food Pantry, showcasing strong problem-solving abilities and a commitment to community service. Excelled in team collaboration and effective communication, driving project success and operational efficiency. Shown to be proficient with computers and software, such as Salesforce, and excellent at working with her hands.
Overview
4
4
years of professional experience
Work History
Certified Check-in Associate (Volunteer)
Haymarket Regional Food Pantry
Gainesville, VA
04.2021 - Current
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Handled incoming calls from customers regarding orders or other inquiries.
- Developed and maintained relationships with clients and vendors.
- Provided customer service support for inquiries, complaints, and returns.
- Built relationships with customers by providing friendly customer service.
- Assisted customers with selecting items and answering questions about products.
- Operated equipment such as scanners and scales correctly during checkout process.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Greeted customers to determine wants or needs.
- Cleaned shelves, counters and tables to maintain organized store.
- Trained new associates on store operations, policies, and procedures.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Operated a variety of machinery and tools safely and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Completed day-to-day duties accurately and efficiently.
Librarian Assistant (Volunteer)
Gainesville Middle School
Gainesville, VA
08.2021 - 06.2024
- Answered patrons' questions and assisted in finding materials requested.
- Sorted books, publications, and other items according to established procedures.
- Oversaw the organization and shelving of library materials to ensure ease of access.
- Prepared and maintained displays and displayed cases.
- Developed strong understanding of cataloging books and other materials through various methods.
- Maintained accurate library records, including cataloging and inventory management.
- Maintained records of items received, issued and returned.
Trail Crew Member (Volunteer)
Sheffield Manor HOA
Bristow, VA
03.2021 - 06.2021
- Raked, mulched and composted leaves.
- Assisted with seasonal projects to keep landscaping fresh and attractive.
- Informed supervisors of any issues that may arise during work shifts.
- Gathered and sorted trash and recyclables to support sustainable practices.
- Performed routine maintenance tasks such as mowing, pruning vegetation, weeding, and applying herbicides.
- Constructed bridges over streams or creeks to provide safe passage for hikers.
- Assisted with special events hosted by park personnel such as guided hikes or nature walks.
- Handled setup, tear-down and operations of special events and functions.
- Operated chainsaws safely while cutting down trees blocking access routes.
- Adhered to all safety protocols while operating vehicles or power equipment on site.
Education
High School Diploma -
Gainesville High School
Gainesville, VA05-2025
Skills
- Customer service
- Inventory management
- Microsoft Office
- Team collaboration
- Effective communication
- Attention to detail
- Problem solving
- Client relations strength
- Friendly and outgoing
- Answering phones
- Flexible schedule
- Reliability and punctuality
- Filing and recordkeeping
- State Driver's license
- Verbal and written communication
- Organized and efficient
- Deadline adherence
- Teamwork and collaboration
- Problem-solving
- Community service
Affiliations
- Cellist in GHS Chamber Orchestra
- Math Tutor at GHS
- Published a research paper in the Virginia Tech Student Archives
- Neighborhood dog-walker and car-washer
Timeline
Librarian Assistant (Volunteer)
Gainesville Middle School
08.2021 - 06.2024
Certified Check-in Associate (Volunteer)
Haymarket Regional Food Pantry
04.2021 - Current
Trail Crew Member (Volunteer)
Sheffield Manor HOA
03.2021 - 06.2021
High School Diploma -
Gainesville High School