Rebecca Barclay
Newark,OH
Summary
Detail-oriented, well-trained in equipment, materials and resources. Excellent interpersonal, organizational and communication skills developed over 18 years of related experience in customer service. Driven to increase patron satisfaction while maintaining team efficiency and staying on top of daily demands.
Overview
7
7
years of professional experience
Work History
Head Bartender
Townz Family Billards and Beverages
Newark, OH
03.2021 - Current
- Assigned bartenders to specific tasks and duties throughout the shift.
- Conducted regular inventory checks of all beer, juices, and other ingredients used in cocktails.
- Balanced daily registers and generated sales reports for management.
- Developed new cocktail recipes for the menu.
- Ensured that all liquor laws were followed during service hours.
- Trained new bartenders on proper techniques for mixing drinks and pouring beers.
- Ordered necessary supplies such as glassware and garnishes when needed.
- Maintained a clean work area with appropriate safety standards according to health regulations.
- Provided excellent customer service by attending to guests' needs promptly and courteously.
- Enforced responsible alcohol consumption among customers by ensuring that no one was over-served or served underage patrons.
- Resolved customer complaints in a professional manner while adhering to company policies and procedures.
- Monitored cash register transactions throughout the shift to ensure accuracy of sales data.
- Performed opening and closing duties such as setting up glasses and bar equipment and restocking items.
- Collected and organized daily till totals and tips.
- Planned and coordinated special events to boost customer numbers and profits.
Sales Associate
Dunkins Diamonds
Heath, OH
06.2022 - 12.2022
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Built relationships with customers to encourage repeat business.
- Conducted inventories on a regular basis to track stock levels.
- Helped customers find specific products, answered questions and offered product advice.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Bagged or packaged purchases and wrapped gifts.
- Watched for and recognized security risks and thefts to prevent or handle situations.
Store Manager
Justice Tween Brands
Heath , OH
05.2017 - 05.2021
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Maintained accurate records of employee performance reviews.
- Created weekly work schedules for store personnel.
- Managed daily banking activities such as deposits and withdrawals.
- Prepared monthly reports on sales figures, expenses, profits.
- Trained and mentored associates to teach daily tasks and procedures.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Strengthened work flow productivity by hiring, managing and developing top talent.
Education
High School Diploma -
Newark High School
Newark, OH06-2008
Skills
- Measurement accuracy
- Team leadership abilities
- Professional Appearance
- Organizational ability
- Sales expertise
- Outgoing Personality
- Handling Difficult Customers
- Courteous
- Excellent judgment
- Cash Handling
- Quality Control Standards
- Sales Promotion
- Social Media Marketing
- Sharp memory
- Basic accounting
- Health codes compliance
- Engaging personality
- Customer service expertise
Timeline
Sales Associate
Dunkins Diamonds
06.2022 - 12.2022
Head Bartender
Townz Family Billards and Beverages
03.2021 - Current
Store Manager
Justice Tween Brands
05.2017 - 05.2021
High School Diploma -
Newark High School
Similar Profiles
Kye PhamKye Pham
Duty Manager at Celestial BillardsDuty Manager at Celestial Billards
Saida DickersonSaida Dickerson
Bartender at Skyline BillardsBartender at Skyline Billards
Logan BlakeLogan Blake
Server at Chicago's Pub and BillardsServer at Chicago's Pub and Billards