Rebecca Belz

With over two decades in hospitality, my journey has been marked by a steadfast commitment to excellence in guest experiences. At Continental, where I served as the Director of Guest Experience, the team and I have redefined service standards, emphasizing confidentiality and robust internal and external communications. Our mission aligns with creating memorable moments and ensuring every interaction reflects Continental's culture of care and distinction. My expertise in executive support, coupled with a passion for innovation in the hospitality field, drives me to continuously elevate the guest experience, fostering an environment where diversity of thought and experience thrives.

• Outstanding Guest Services 2016 - Continental Services Award
• Nominated for IAM 2016 & 2017 - I AM Continental Services Award
• Led the development and implementation of a scalable Helpdesk support system in partnership with the IT department, designed to streamline issue tracking, service requests, and technical support for over 5,000 active accounts across vending machines and self-service market kiosks. Integrated automated ticketing, real-time system monitoring, and knowledge base functionality to reduce response times and improve service efficiency. Enhanced user experience and operational uptime by implementing analytics-driven workflows, resulting in faster issue resolution and increased system reliability

• Avid Golfer
• Played College Softball
• Fisherman ~ boyfriend is a Charter Captain and we enjoy fishing in the Keys and in Michigan
• Traveled to 15 MLB Stadiums alone
• Can play just about any musical instruments except for strings!