Rebecca Benson
Summary
Accomplished Nurse Manager and Administrative Services Manager at the University of MS Medical Center, I excel in team leadership and complex problem-solving. Demonstrated success in streamlining operations, enhancing team productivity by implementing effective project management techniques, and achieving outstanding patient care standards. Skilled in fostering interdisciplinary collaboration and professional growth among staff.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Manager- Administrative Services
University of MS Medical Center
01.2019 - Current
- Collaborated with cross-functional teams to develop strategic initiatives for organizational improvement.
- Served as liaison between departments, fostering collaboration through timely communications regarding shared resources or projects requiring inter-departmental cooperation.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Implemented project management techniques to overcome obstacles and increase team productivity.
Nurse Manager III, Adult Emergency Department
University of MS Medical Center
02.2016 - 10.2018
- Led staff meetings to keep team informed of departmental changes and provide opportunities for nurses to share ideas and concerns.
- Conducted performance evaluations and provided constructive feedback to support professional growth of nursing staff members.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Managed budgets and controlled costs, achieving financial targets without compromising patient care quality.
- Managed staff scheduling and time off to adequately staff nursing unit and allow nurses earned time off.
- Ensured regulatory compliance by maintaining accurate records and staying up-to-date on industry standards.
- Served as a key point of contact between nursing staff, physicians, administration, and other healthcare professionals.
- Managed 60 nurses and nursing activities in 50-bed emergency department by providing comprehensive nursing guidance and maintaining outstanding patient satisfaction and care standards.
Supervisor, Adult Emergency Department
University of MS Medical Center
05.2011 - 02.2016
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
- Evaluated staff performance and provided coaching to address inefficiencies.
Registered Nurse, Adult Emergency Department
University of MS Medical Center
09.2009 - 05.2011
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
Registered Nurse, Cardiology Clinic
University Of MS Medical Center
02.2007 - 09.2009
- Conducted thorough assessments of vital signs and EKG results to identify potential complications early.
- Safely administered medications according to physician orders, minimizing risk of adverse drug interactions or reactions.
- Maintained accurate documentation of patient care, adhering to regulatory requirements and facilitating effective communication among healthcare providers.
- Monitored telemetry data closely, promptly alerting medical staff when intervention was necessary.
- Monitored patient reactions after administering medications and IV therapies.
Registered Nurse, Adult Emergency Department
University of MS Medical Center
05.2003 - 09.2006
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Served as a preceptor for nursing students during their clinical rotations, providing valuable real-world experience and guidance to foster professional growth.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
Education
Bachelor of Science - Nursing
University of MS School of Nursing
Jackson, MS05-2003
Associate of Arts - Pre-Nursing
Southwest Mississippi Community College
Summit, MS05-2001
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Management
- Project Management
- Decision-Making
- Effective Communication
- Attention to Detail
- Organizational Skills
- Professionalism
- Customer Service
Certification
- Basic Life Support Certification (BLS)
- Advanced Cardiac Life Support Certification (ACLS)
- Registered Nurse License (RN) - State Board of Nursing.
Accomplishments
- Managed team of 115 staff members at the state's only level trauma center.
- Dedicated employee for 21 years.
Timeline
Manager- Administrative Services
University of MS Medical Center
01.2019 - Current
Nurse Manager III, Adult Emergency Department
University of MS Medical Center
02.2016 - 10.2018
Supervisor, Adult Emergency Department
University of MS Medical Center
05.2011 - 02.2016
Registered Nurse, Adult Emergency Department
University of MS Medical Center
09.2009 - 05.2011
Registered Nurse, Cardiology Clinic
University Of MS Medical Center
02.2007 - 09.2009
Registered Nurse, Adult Emergency Department
University of MS Medical Center
05.2003 - 09.2006
- Basic Life Support Certification (BLS)
- Advanced Cardiac Life Support Certification (ACLS)
- Registered Nurse License (RN) - State Board of Nursing.
Bachelor of Science - Nursing
University of MS School of Nursing
Associate of Arts - Pre-Nursing
Southwest Mississippi Community College
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