Nikitres Frazier
Birmingham,AL
Summary
Dynamic Administrative Services Manager with a proven track record at the City of Birmingham, enhancing operational efficiency by 10% through innovative workflow improvements. Skilled in project management and team leadership, I excel in optimizing processes and managing complex projects, ensuring compliance and fostering collaboration across departments.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Administrative Services Manager
City of Birmingham/Public Works
Birmingham, AL
06.2020 - Current
- Oversee office administration, facilities management, and compliance with company policies.
- Direct and evaluate the administrative operations to ensure the department operates in a smooth, efficient manner.
- Optimize document management and office systems, improving efficiency by 10%
- Provide direct support for senior staff members (e.g., Code Compliance Supervisors, Code Compliance Managers)
- Oversee the Asset Essentials work order system as the Global Administrator for Facility Services.
- Manage external partnerships and contracts, ensuring smooth business operations.
- Communicate with citizens, employees, department heads, and City officials by sending and responding to correspondence, researching issues and best practices while working with other internal departments on ongoing projects.
- Project Lead on all Code Enforcement/Housing data projects ensuring that all of the department needs are met and making sure the project is carried out.
- Develop, analyze, review and implement administrative systems and controls for the Code Enforcement and Housing division.
- Review procedures and update workflow processes by ensuring procedures are in compliance and communicate changes with the staff.
- Process payroll for the division of Code Enforcement, Housing and Facility Services.
- Assist in coordinating administrative activities including implementing, coordinating and monitoring various projects and programs, developing, reviewing and analyzing administrative policies/procedures and reporting to the Deputy Director of the department.
Interim Director of Operations
City of Birmingham/Sloss Furnaces
Birmingham, AL
05.2018 - 06.2020
- Planned and monitored the day-to-day business operations for the department.
- Managed the operational activities and set strategic goals for the department and staff.
- Oversee customer support processes and organize them to enhance customer satisfaction.
- Reviewed financial information and adjusted operational budgets to promote profitability.
- Supervised staff and provide constructive feedback.
- Evaluated regularly the efficiency of business procedures according to organizational objectives and apply improvements.
- Processed payroll for 20 employees.
- Managed a $1 million-dollar annual budget by setting budgets and financial goals for the department.
- Reorganized shift and staffing models to successfully decrease associate turnover by 20%.
Administrative Services Manager
City of Birmingham / Sloss Furnaces
Birmingham, AL
01.2017 - 05.2018
- Implemented Clover devices to monitor inventory sales during on-site events.
- Implemented 'The Receptionist' software to keep up with the visitor count.
- Plans, direct, and coordinate supportive services for Sloss Furnaces which allows the organization to operate efficiently.
- Supervise a staff of 16 employees.
- Entered and approve requisitions for supplies and services in the department.
- Implemented programs to improve departmental operations.
- Created and ensured compliance with regards to budget activities.
- Directed the department’s administrative processes and functions.
- Served as department liaison to city support departments such as personnel, finance, and data processing.
- Assisted with the administrative policy development.
- Coordinated with our Events Manager for various events held at Sloss Furnaces by ensuring staffing needs are met.
Personnel Technician
City of Birmingham/Human Resources
Birmingham, AL
05.2008 - 01.2017
- Served as liaison with the Jefferson County Personnel Board to coordinate compliance with Rule and Regulations, processing personnel actions, resolving outstanding issues, and answer Human Resources questions for the City of Birmingham.
- Served as team-member for City of Birmingham I-1 Interface project.
- Provided training for new payroll coordinators and administrative personnel on the Lawson HR system and updates the training for on-board staff in new and revised methods and procedures.
- Troubleshoot human resources issues and problems pertaining to the Lawson HR/Payroll system.
- Researched technical and functional specifications, as necessary; identifies, diagnose, and corrects errors.
- Served as one of the Lead Project Managers for the City of Birmingham Lawson and Kronos implementations.
- Initiated and/or monitored personnel actions e.g., Request for Certification, merit increases, promotions, disciplinary actions, demotions, etc, investigate issues, and reconcile discrepancies with initiators or with the Personnel Board of Jefferson County.
- Advised department heads, supervisors, payroll coordinators and employees regarding personnel policies and procedures.
- Assisted in the development and implementation of the City of Birmingham new HR/Payroll Lawson system.
- Communicated with management and executives for creation, refreshing and/or interpreting policy changes in the HR department.
- Created queries using Excel -Add-Ins to produce reports for various departments.
- Communicated promptly and courteously with departmental staff about personnel transaction problems that cannot be resolved at the local level.
Education
Master of Business Administration - Human Resource Management
Columbia Southern University
Orange Beach, AL12.2016
Bachelor of Science - Business Administration
Virginia College
Birmingham, AL03.2014
Skills
- Project Management Tools (Microsoft Project)
- Enterprise Resource Planning (ERP) Systems
- Human resources management
- Team leadership
- Data analysis
- Workflow improvement
- Workflow management
- Project management
Certification
- Brightly Software GOV Certified
- Momentum Leaders
- Subject Matter Expert in Human Resources
- The National Society of Leadership and Success
Timeline
Administrative Services Manager
City of Birmingham/Public Works
06.2020 - Current
Interim Director of Operations
City of Birmingham/Sloss Furnaces
05.2018 - 06.2020
Administrative Services Manager
City of Birmingham / Sloss Furnaces
01.2017 - 05.2018
Personnel Technician
City of Birmingham/Human Resources
05.2008 - 01.2017
Master of Business Administration - Human Resource Management
Columbia Southern University
Bachelor of Science - Business Administration
Virginia College