Rebecca Blackwell
Shreveport,LA
Summary
Proven Senior Sales Consultant with a track record of boosting revenue and enhancing customer loyalty at Ivan Smith. Skilled in sales consultation and interpersonal communication, adept at client acquisition and retention. Excelled in creating tailored solutions, leading to significant sales growth and positive client feedback.
Overview
30
30
years of professional experience
Work History
Senior Sales Consultant
Ivan Smith
11.1998 - Current
- Coordinated sales presentations tailored specifically for individual clients'' needs and preferences.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Utilized CRM software to track leads, monitor progress, and maintain accurate records of all client interactions.
- Boosted sales revenue by developing and implementing effective sales strategies.
- Exceeded customer requirements with accurate and deliverable solutions.
- Established strong client relationships for increased customer loyalty and repeat business.
- Trained personnel in proven consultative sales approaches, as well as sales and follow-up processes.
- Explained important information regarding features and functions for various products so that customer was knowledgeable.
Slot Host
El Dorado Casino
01.2012 - 11.2013
- Boosted slot revenue by consistently promoting and encouraging participation in promotions and player''s club membership.
- Improved communication between departments by attending daily stand-up meetings where vital information was shared among team members.
- Supported fellow team members during peak hours, ensuring optimal staffing levels for superior guest service delivery.
- Played a key role in driving customer retention rates through genuine relationship-building efforts tailored to individual preferences.
- Resolved customer disputes with a calm demeanor, ensuring positive resolutions for both guests and the casino.
Slot Host
Horseshoe Casino
06.1994 - 10.1996
- Streamlined the check-in process for VIP events, ensuring a smooth experience for high-value players from arrival to departure.
- Facilitated seamless transactions for guests, processing jackpots, vouchers, and issuing payouts accurately and efficiently.
- Contributed to a safe gaming environment by monitoring sensitive areas, reporting suspicious behavior, and adhering to all security protocols.
- Provided exceptional customer care, leading to an increase in positive customer feedback scores and overall satisfaction ratings.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
Education
Bachelor of Science - General Studies
New Mexico State University
Las Cruces, NMAssociate of Science - Design
LA Trade Tech
Los Angeles, CA02-1985
Skills
- Sales consultation
- Interpersonal and written communication
- Outbound sales calling
- Upselling strategies
- Sales closing
- Client acquisition
- Product knowledge
- Conflict Resolution
- Customer Retention
- Order processing
- Revenue Growth
- Sales Promotion
Timeline
Slot Host
El Dorado Casino
01.2012 - 11.2013
Senior Sales Consultant
Ivan Smith
11.1998 - Current
Slot Host
Horseshoe Casino
06.1994 - 10.1996
Bachelor of Science - General Studies
New Mexico State University
Associate of Science - Design
LA Trade Tech
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