Rebecca Boggs
Bastrop,TX
Summary
Reliable and enthusiastic individual with experience performing in both leading and team member roles. Offers a strong background in customer engagement, quality control, data accuracy and performance based sales.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Member Services Representative
Planet Fitness
Bastrop, TX
09.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
Real Estate Funding Specialist II
First National Bank Of Bastrop
Bastrop, TX
07.2021 - 03.2023
- Worked closely with mortgage loan officers and title companies to obtain documents conditional to closing.
- Ensured accuracy and completion of loan packages so that they are in compliance with State and Federal regulation.
- Verified information provided in file to ensure accurate funding and booking of the loan onto our database .
- Scanned documents and saved in the companies database to keep records of essential organizational information.
- Organized, sorted, and checked input data against original documents.
Universal Banker
IBC Bank
Bastrop, TX
10.2019 - 07.2021
- Answered incoming telephone calls to provide information about products, services, store hours, policies, and promotions .
- Exceeded sales performance expectations in a high performance-based environment.
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
Hospitality Manager
PF Changs Restaurant
Mobile, AL
01.2017 - 09.2019
- Developed and implemented employee reward and recognition programs to maximize job satisfaction and moral .
- Handled and delegated tasks such opening/closing, leading new hire classrooms, inventory and ordering, and sales audits .
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted a positive work environment fostering teamwork among employees across all departments within the establishment.
Certified Tanning Consultant
Natchitoches Tans
Natchitoches, LA
12.2012 - 04.2015
- Greeted clients, showed them to tanning facilities and educated them on usage and product .
- Performed basic accounting duties such as payment collection and drawer reconciliation and internal audits to keep finances on track .
- Educated clients on health and safety of tanning facilities and procedures.
- Maintained a clean, organized, and comfortable salon atmosphere for maximum client satisfaction and loyalty.
Education
Associate of Applied Science - Early Childhood Education
Mississippi Gulf Coast Community College
Gautier, MS05.2018
Skills
- Customer Service
- Financial Transactions
- Problem Resolution
- Money Handling
- Organization
- Database Management
- Keyboarding
- Administrative Support
- Recordkeeping
- Computer Proficiency
Certification
CPR Certified
Additional Information
References Available Upon Request.
Timeline
Member Services Representative
Planet Fitness
09.2023 - Current
Real Estate Funding Specialist II
First National Bank Of Bastrop
07.2021 - 03.2023
Universal Banker
IBC Bank
10.2019 - 07.2021
Hospitality Manager
PF Changs Restaurant
01.2017 - 09.2019
Certified Tanning Consultant
Natchitoches Tans
12.2012 - 04.2015
Associate of Applied Science - Early Childhood Education
Mississippi Gulf Coast Community College