Summary
Overview
Work History
Education
Skills
Timeline
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Rebecca Bowers

Jasper,TX

Summary

Top-notch Relationship Banker with solid background in banking and finance. Effective at building positive relationships with clients, achieving sales goals and providing excellent customer service. Strong communication and interpersonal skills committed to making customers understand financial needs, goals and options.

Overview

10
10
years of professional experience

Work History

Relationship Banker I

SouthSide Bank
05.2017 - Current
  • Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
  • Strengthened client relationships by providing personalized banking solutions and excellent customer service.
  • Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
  • Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
  • Resolved customer complaints and disputes to maintain satisfaction and loyalty.
  • Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
  • Collaborated with branch team members to improve overall performance and achieve sales targets consistently.
  • Assisted customers with completing required forms for opening and closing bank accounts.
  • Facilitated customer transactions, including deposits, withdrawals and transfers.
  • Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.

Intern Optometrist

Family Vision Specialst
12.2016 - 04.2017
  • Contributed to a collaborative working environment by assisting fellow optometrists with complex cases and providing guidance to optometry students.
  • Participated in weekly team meetings to discuss ongoing cases, share insights, and implement improvements within the practice.
  • Enhanced patients'' visual acuity with precise prescriptions for eyeglasses and contact lenses.
  • Worked closely with optical dispensary staff to ensure seamless coordination between eye examinations and eyewear fitting appointments.
  • Promoted a comfortable environment for patients during exams and procedures, addressing concerns and answering questions effectively.
  • Ensured patient satisfaction by promptly addressing any concerns regarding their vision or treatment plans.
  • Streamlined appointment scheduling processes to minimize wait times for patients while maximizing clinic efficiency.
  • Improved patient care by conducting comprehensive eye examinations and providing accurate diagnoses.
  • Contributed to a safe office environment by adhering to infection control protocols and properly sterilizing equipment.

Waitress

Rayburn Country Club
01.2014 - 04.2016
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Education

High School Diploma -

Jasper High School
Jasper, TX
05.2011

Skills

  • Customer Service-Oriented
  • Cash Handling
  • Teller Support
  • Banking

Timeline

Relationship Banker I

SouthSide Bank
05.2017 - Current

Intern Optometrist

Family Vision Specialst
12.2016 - 04.2017

Waitress

Rayburn Country Club
01.2014 - 04.2016

High School Diploma -

Jasper High School

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Rebecca Bowers