Rebecca Bowers

Design:

• Developed innovative design concepts for various AAC devices, web platforms, sign boards and printable materials, utilizing cutting-edge software tools and technologies.
• Created and maintained TTMT's client-centric vocabulary systems to enhance user experiences, engagement, and satisfaction, while minimizing cognitive load and maximizing usability.
• Transformed research and client feedback into actionable design plans, resulting in successful implementation for our clients.
• Guaranteed designs adhere to company brand standards and guidelines, whether creating new products or improving existing designs.
• Provided quality assurance oversight, evaluated existing products to identify areas for improvement, recommending aesthetic or functional updates as needed.
• Conducted research to identify emerging trends, client needs, new design technology, and tools that would produce research-based and client-centric results.
• Leveraged industry knowledge and emerging trends to build innovative messaging and bring design concepts to fruition.
• Proposed potential solutions for design optimization, challenges and improvements.
• Continuously expanded skills through attending industry conferences, workshops, or webinars.

Workflow:

• Developed strong product knowledge to provide informed recommendations based on individual client needs.
• Pushed products to the finish line by continually moving them forward and finalizing the process with our update system.
• Utilized data and other hard facts to make decisions about current and future department needs.
• Managed multiple projects simultaneously, prioritizing tasks and maintaining high-quality results within tight deadlines.
• Enhanced design quality by streamlining project workflows and implementing creative problem-solving techniques.
• Improved overall efficiency by developing templates and standardizing documentation for common design tasks.
• Developed and maintained comprehensive library of design assets for easy access and reuse.
• Generated detailed specification documents to guide the vocab team on executing designs accurately.
• Provided review, guidance, and training for project non-conformances and operations issues.

Collaboration and Presentation:

• Collaborated with multiple internal departments and Smartbox to brainstorm novel ideas, create innovations, and implement solutions. to provide comprehensive design solutions for complex projects.
• Led brainstorming sessions with cross-functional teams, generating fresh ideas for innovative designs.
• Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers' experiences.
• Presented design proposals to clients or senior management, effectively communicating the value of proposed solutions.
• Organized and attended meetings to discuss project status and brief new projects.
• Provided coaching and mentoring to new hires, contributing to their successful integration into the team, fostering professional growth, and enhancing team productivity.
• Conducted internal and inter-departmental training sessions on various aspects of the job including product knowledge enhancement, update memos, and procedural updates.
• Conducted conference presentations and personal in-services to inform and train on various products.

Customer Service:

• Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Enhanced customer satisfaction by promptly addressing concerns with empathy and providing accurate information, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Conducted regular quality assurance checks on interactions with customers to ensure our team was meeting established guidelines and standards for service excellence.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
• Developed customer service policies and procedures to meet and exceed industry service standards.

• Collaborated with other writers and team members for new ideas and strategies.
• Contribute a monthly article based on personal experiences and recipes I want to share
• Test and author 2-3 recipes per month