Rebecca Bowers
Freeport,IL
Summary
Compassionate Patient Service Representative known for resolving patient inquiries and managing appointments efficiently. Strong in insurance verification and data entry accuracy, ready to further enhance patient satisfaction and operational efficiency.
Overview
11
11
years of professional experience
Work History
Patient Access Specialist
Mercy Health Hospital
Freeport, Illinois
02.2025 - Current
- Assisted patients with insurance verification and benefits explanation.
- Verified patient insurance coverage, collected copays and other payments, processed credit card transactions.
- Verified demographics and insurance information to register patients in the computer system.
- Assisted with scheduling appointments, pre-registration activities, verifying demographics and insurance information.
- Scheduled appointments and managed patient flow efficiently.
- Coordinated with medical staff to resolve patient inquiries promptly.
- Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
- Resolved issues related to registration process including eligibility verification and authorization problems.
- Collaborated with billing department to address financial concerns of patients.
- Provided compassionate support to patients during check-in procedures.
- Applied HIPAA privacy and security regulations while handling patient information.
- Worked closely with departmental staff members in order to ensure proper coordination of care across multiple departments.
- Participated in ongoing training sessions related to new technologies or software updates that impacted the registration process.
- Verified patient information and ensured accuracy in registration processes.
Patient Service Representative
Encompass Medical Group
Lee's Summit, Missouri
11.2023 - 07.2024
- Managed high volume of incoming calls, delivering exceptional customer service to enhance patient and family satisfaction.
- Assisted patients with scheduling appointments and managing inquiries.
- Answered incoming calls in a professional manner.
- Scheduled and confirmed patient appointments and consultations.
- Coordinated follow-up appointments with attention to provider schedules to ensure timely patient care.
- Verified insurance information, collected payments, and scheduled appointments.
- Handled insurance verifications and clarified coverage details for patients.
- Processed patient information and maintained accurate records in the system.
- Adhered to HIPAA regulations when handling confidential patient information.
- Facilitated effective communication between patients and healthcare providers to address concerns and improve patient experience.
- Addressed patient concerns promptly to enhance their experience at the clinic.
- Coordinated with patients and healthcare professionals to meet patient needs.
- Reviewed patient accounts for accuracy on a regular basis.
- Provided helpful assistance by anticipating and responding to needs of patients and family members.
- Participated in training sessions to stay updated on healthcare policies and registration software.
- Utilized technology and specialized software to maximize productivity.
- Verified demographics and insurance information to register patients in the computer system.
- Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
- Collaborated with team members to streamline administrative processes daily.
- Engaged in compassionate communication with patients to address their concerns. with compassion while keeping medical information private.
Patient Service Representative
Getix Health
Sugar Land, Texas
06.2015 - 04.2023
- Managed high volume of incoming calls, delivering exceptional customer service to patients and families.
- Responded to incoming calls promptly and professionally. in a professional manner.
- Assisted patients with scheduling appointments and managing inquiries.
- Verified insurance information, collected payments, and scheduled appointments.
- Handled insurance verifications and clarified coverage details for patients.
- Facilitated effective communication between patients and healthcare providers to ensure clear understanding of care.
- Collaborated with patients and healthcare professionals to assess needs and preferences, enhancing patient care.
- Processed patient information and maintained accurate records in the system.
- Reviewed patient accounts for accuracy on a regular basis.
- Adhered to HIPAA regulations when handling confidential patient information.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Utilized technology and specialized software to maximize productivity.
- Participated in training sessions to stay updated on healthcare policies and registration software.
- Contributed to team meetings, sharing insights and strategies for improving patient access services.
- Assisted with scheduling follow-up appointments according to provider availability.
- Communicated with patients with compassion while keeping medical information private.
Education
High School Diploma -
Freeport High School
Freeport, IL05-1988
Skills
- Insurance verification
- Patient registration
- Appointment scheduling
- EHR management
- Data accuracy
- HIPAA compliance
- Customer service
Timeline
Patient Access Specialist
Mercy Health Hospital
02.2025 - Current
Patient Service Representative
Encompass Medical Group
11.2023 - 07.2024
Patient Service Representative
Getix Health
06.2015 - 04.2023
High School Diploma -
Freeport High School