REBECCA BOYD
Aurora,MO
Summary
Organized and efficient professional with several-year history in office administration and services for industry organizations. Offering proven to identify opportunities for improvements and implement corrective plans.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
Work History
Business Office Manager
Cassville Health Care And Rehab
Cassville, MO
01.2021 - Current
- Managed daily operations of the business office at a healthcare facility.
- Supervised billing and collections processes for patient services.
- Coordinated staff schedules to ensure adequate coverage across departments.
- Communicated with insurance companies regarding claims and reimbursements.
- Processed invoices, purchase orders and other related paperwork required for business operations.
- Maintained employee records, including payroll, vacation time and benefits information.
- Monitored accounts receivable, advising of delinquencies or other account irregularities.
- Handled confidential company information in accordance with established protocols.
- Answered phones promptly and directed calls appropriately.
- Provided customer service support to clients by responding to inquiries in a timely manner.
- Assisted with HR activities such as recruitment, interviewing candidates and onboarding new hires.
- Performed human resources functions by conducting new hire orientation and administering benefits.
- Acted as liaison between management team members, staff and external vendors.
- Delivered administrative support by conducting research, preparing reports and handling information requests.
- Resolved customer complaints promptly and professionally.
- Coordinated payroll processing, including verification of hours, calculation of earnings, and distribution of paychecks.
- Resolved customer complaints in a professional manner while maintaining high standards of service.
- Handled confidential information with discretion and integrity.
Social Services Director
Cassville Health Care And Rehab
Cassville
04.2016 - 01.2021
- Developed community outreach programs to enhance resident engagement and support.
- Coordinated staff training sessions to improve service delivery and compliance standards.
- Managed case documentation using electronic health record systems for accurate reporting.
- Implemented policies to ensure quality care aligned with regulatory guidelines.
- Oversaw resident assessments to identify individual needs and service requirements.
- Led interdisciplinary team meetings to discuss resident progress and care plans.
- Advocated for residents' rights and needs within the healthcare framework.
- Established partnerships with local organizations to expand resources for residents.
- Coordinated with other departments to ensure efficient delivery of services.
- Provided leadership in developing policies, procedures, and protocols for social service programs.
- Organized trainings for employees on relevant topics such as case management techniques and best practices.
- Served as a liaison between clients, staff members, and external agencies.
- Facilitated meetings between clients and families and other professionals involved in their care.
Activities ditector
Cassville Health Care And Rehab
Cassville
03.2013 - 05.2016
- Organized and led recreational programs for diverse groups of participants.
- Developed engaging schedules that promoted physical fitness and social interaction.
- Coordinated events and activities, ensuring seamless execution and participant enjoyment.
- Implemented safety protocols to create a secure environment for all participants.
- Collaborated with community partners to enhance program offerings and resources.
- Gathered feedback from participants to improve future activity planning and execution.
- Coordinated musical guests, movies and other types of resident entertainment.
- Remained alert to conditions interfering with safety and well-being of residents involved in activities.
- Maintained adequate supplies to meet activities needs.
- Conducted assessments to evaluate resident preferences for leisure time pursuits.
- Organized special trips for residents and accompanied groups throughout each excursion.
- Assisted residents with developing and maintaining positive social skills, mental aptitude, confidence and strong interpersonal connections.
- Maintained records on attendance at various events and tracked progress made by participants in therapeutic programs.
- Conducted tours with prospective residents and families and coordinated supportive services to meet needs of incoming residents.
- Kept activities spaces organized, clean and tidy.
- Led engaging individual and group activities to promote resident involvement.
- Upheld positive quality of life standards for residents of all ability levels.
Certified Nursing Assistant
Cassville Health Care And Rehab
Cassville
06.2009 - 03.2013
- Assisted patients with daily living activities and personal care routines.
- Monitored vital signs and reported changes to nursing staff promptly.
- Collaborated with healthcare team to develop patient care plans.
- Documented patient information accurately in electronic health records.
- Provided emotional support and companionship to patients and families.
- Supported nursing staff with administrative tasks and scheduling needs.
- Answered call lights promptly and responded to patient needs accordingly.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Observed and reported unusual symptoms and changes to charge nurse.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Helped residents walk with or without self-help devices.
- Responded quickly to emergency situations involving sudden illness or injury.
- Distributed drinking water and nourishment to residents.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
- Cleaned and sanitized patient rooms according to established protocols.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Supported non-ambulatory residents in range of motion exercises.
Education
Associate of Science - Nursing Science
Crowder College
Neosho, MO 05.2009 - 12.2013
C.N.A. - CERTIFIED NURSE AIDE
Neosho Community College
Chanute, Ks 11.1998 - 02.1999
Saint Paul Highschool
Saint Paul, KsSkills
- Billing and coding
- Accounts receivable
- Payroll processing
- Compliance reporting
- Staff scheduling
- Customer service
- Electronic health records
- Community outreach
- Problem solving
- Effective communication
- Team collaboration
- Staff training
- Account reconciliation
- Business recordkeeping
- Spreadsheet and database creation
- Payroll and budgeting
- Administrative support
- Credit and collections
- Relationship building
- Human resources management
- Vendor engagement
- Employee onboarding
- Contract monitoring
- Document management
- Staff training and development
- Office management software
- Payroll management
- Deadline management
- Report and document preparation
- Policy and procedure modification
- Contract negotiations
- Human resources
- Workflow planning
- Teamwork
- Appointment scheduling
- Problem-solving aptitude
- Goal setting
- Phone and email etiquette
- Performance improvement
- Recruitment and hiring
- Documentation and recordkeeping
- New hire orientation
- Staff development and training
Timeline
Business Office Manager
Cassville Health Care And Rehab
01.2021 - Current
Social Services Director
Cassville Health Care And Rehab
04.2016 - 01.2021
Activities ditector
Cassville Health Care And Rehab
03.2013 - 05.2016
Certified Nursing Assistant
Cassville Health Care And Rehab
06.2009 - 03.2013
Associate of Science - Nursing Science
Crowder College
05.2009 - 12.2013
C.N.A. - CERTIFIED NURSE AIDE
Neosho Community College
11.1998 - 02.1999
Saint Paul Highschool