Rebecca Brown
Indianapolis,IN
Summary
Dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seeks a full-time position that offers professional challenges utilizing interpersonal, time management and problem-solving skills. Enthusiastic individual focused on providing excellent customer service. Team player that works well independently and within team settings to achieve goals. Skilled at problem solving and committed to creating positive customer experiences.
Overview
8
8
years of professional experience
Work History
Kroger's Customer Service Associate
Kroger's Grocery
05.2022 - 07.2023
- Assisted customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled their concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Delivered prompt service to prioritize customer needs.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces..
- Provided customer feedback to management and identified areas of improvement for products and services
- Investigated and resolved customer inquiries and complaints quickly
- Pushed carts and bagged groceries as needed
Sales Associate
Kroger's
05.2020 - 05.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Helped customers locate products and checked store system for merchandise at other sites
Homecare for Child
Self
01.2015 - 05.2020
- Administered medications and treatments as prescribed by physicians
- Helped long-term care residents with bathing, dressing, feeding, and other daily living activities.
- Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
- Provided emotional support and kind companionship to patients and families to increase overall wellness.
- Administered different therapies and medications in line with physician orders.
- Collaborated with vendors to procure medical equipment, supplies and services.
Education
George Washington High School
Indianapolis, INSkills
- Customer Service
- Presenting Solutions
- Customer Relationship Management
- Customer Service and Assistance
- Stock Replenishment
- Problem Resolution
- Cross-Functional Team Collaboration
- Verbal Communication
- Guest Satisfaction
Timeline
Kroger's Customer Service Associate
Kroger's Grocery
05.2022 - 07.2023
Sales Associate
Kroger's
05.2020 - 05.2022
Homecare for Child
Self
01.2015 - 05.2020
George Washington High School
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