Rebecca Bruckner
Ponte Vedra
Summary
Results-driven team member with management background, and extensive experience in operations and team building. Skilled in streamlining processes and coordinating successful events, contributing to increased customer engagement and profitability.
Overview
26
26
years of professional experience
Work History
General Manager
Cortesse's Bistro and Flamingo Room Piano Bar
Saint Augustine, FL
11.2021 - Current
- Oversaw daily operations to ensure exceptional guest experiences and service quality.
- Developed and implemented operational strategies to enhance efficiency and profitability.
- Managed staff recruitment, training, and performances to maintain high service standards. Created and implemented new hire and ongoing policies and procedures for team members to ensure consistency and understanding of job requirements.
- Coordinated catering events and all marketing and promotions that increased customer engagement and revenue streams.
- Streamlined inventory management processes to reduce waste and improve efficiency.
- Responsible for all financial transactions, including personal and business transactions, tax payments, invoicing and working with our accountants to get a clear view of the business areas of improvement and profitability.
- Instrumental in acquiring the increased liquor license, and facilitated the opening of the Flamingo Room Piano Bar portion of the business.
Server Supervisor
Hilton Garden Inn Ponte Vedra Beach
Ponte Vedra Beach, FL
08.2014 - Current
- Supervised daily operations, ensuring exceptional guest service and satisfaction.
- Trained and mentored new staff on service standards and operational procedures.
- Completed cash handling, daily deposits and closing procedures on a nightly basis.
- Ensured guest satisfaction and situational guest recovery as needed.
Preschool Teacher
Waypoint Preschool
Ponte Vedra, FL
08.2016 - 05.2024
- Designed and implemented engaging lesson plans tailored to diverse learning styles.
- Fostered a nurturing environment promoting social, emotional, and cognitive development.
- Collaborated with parents and guardians to support children's learning objectives effectively.
- Developed age-appropriate educational materials enhancing interactive play and learning experiences.
- Evaluated student progress through assessments, adapting teaching strategies as needed for individual needs.
General Manager/Regional Manager
Sammy's Woodfired Pizza & Grill
San Diego, CA
08.2000 - 10.2013
- Directed daily operations of up to 12 locations at a time to ensure optimal efficiency and customer satisfaction.
- Responsible for hiring, training, evaluating and growing productive management teams. Conducted investigations and ongoing HR issues.
- Implemented training programs that enhanced staff performance and service quality.
- Optimized inventory management processes, reducing waste and improving product efficiency.
- Developed marketing strategies that increased brand visibility and customer engagement.
- Opened new locations, including planning, area work flow, ordering and hiring.
- Conducted Quality Assurance Audits for Front of the House and Back of the House Operations.
- Analyzed sales data to identify trends and inform strategic decision-making for menu offerings.
- Fostered a positive work environment through team-building initiatives and conflict resolution techniques.
Education
Bachelor of Science - Social Work
University of New Hampshire
NH05-2000
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Marketing, website and social media maintenance
Timeline
General Manager
Cortesse's Bistro and Flamingo Room Piano Bar
11.2021 - Current
Preschool Teacher
Waypoint Preschool
08.2016 - 05.2024
Server Supervisor
Hilton Garden Inn Ponte Vedra Beach
08.2014 - Current
General Manager/Regional Manager
Sammy's Woodfired Pizza & Grill
08.2000 - 10.2013
Bachelor of Science - Social Work
University of New Hampshire