Open To Work
Rebecca Brummet
BASTROP,TX
Work Preference
Summary
Experienced Office Management and Administration Professional with 23 years of experience optimizing productivity, efficiency, and service quality across various environments. Highly dependable, ethical, and reliable support specialist and leader that blends advanced organizational, technical, and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
26
26
years of professional experience
Work History
Administrative Assistant
Bastrop Scale Company
Bastrop, TX
04.2024 - Current
- Streamlined inventory management processes for supplies, maintaining compliance with safety protocols and vendor standards.
- Developed and maintained positive relationships with clients through effective communication and prompt response to inquiries.
- Monitored office supplies inventory levels, placing orders as needed to prevent shortages without overstocking resources.
- Facilitated communication across departments by transferring calls efficiently and directing inquiries to appropriate personnel promptly.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Reduced errors in documentation by meticulously proofreading and editing written materials.
- Updated spreadsheets and databases to track, analyze, and maintain company data.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Production Associate
Tesla
Austin, Texas
01.2024 - Current
- Currently a production associate in the plastics department. We produce 11 different components for the model Y vehicle.
- Operated production equipment efficiently to meet daily manufacturing targets and maintain product quality standards.
- Implemented best practices for material handling, improving overall safety and efficiency within the workspace.
- Helped maintain clean workspaces that complied with 5S standards for optimal organization, efficiency, and productivity within the facility.
- Made sure that products were produced on time and are of good quality.
- Inspected final products to assess compliance with quality standards and established tolerances.
Driver
Doordash
08.2023 - 01.2024
- Will elaborate if needed.
- Delivered timely and accurate deliveries, consistently meeting customer expectations and enhancing satisfaction levels.
- Maintained vehicle cleanliness and functionality, adhering to safety standards for safe transportation of goods.
- Communicated effectively with customers during deliveries, fostering positive relationships through attentive service and support.
- Managed inventory loads efficiently, verifying orders before transport to prevent discrepancies upon delivery.
- Monitored traffic patterns and weather conditions proactively to adjust routes and maintain delivery timelines.
- Documented delivery processes accurately, maintaining records that support operational accountability and compliance standards.
- Executed rigorous pre-trip inspections of vehicles, prioritizing safety protocols to mitigate risks during operation.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Quote Specialist
Lowden’s Heating and Air Conditioning
08.2021 - 08.2023
- Provided bid proposals to clients/customers for HVAC needs.
- Using the software Wrightsoft
- Responsible for getting quotes material/equipment.
- Pick up materials/equipment from various vendors.
- Assisted dispatch as needed.
- Comfortably handles inbound calls on a multi-line phone system
- Transfers telephone calls and inquiries to the appropriate coworker or department
- Accurately conveys information about our services and products
- Secures accurate information about customer demographics and needs
- Is proactive in all interactions
- Possesses strong customer service skills
- Possesses proficient computer skills with experience in all Microsoft programs
- Answering inbound calls and booking customer appointment
- Providing outbound follow-up calls to customers, resolving customer and field issues. Answering inbound calls and booking our customer appointment for service calls.
- Interact with customers to address their concerns, answer their questions and assist them with their needs.
- Responds to emails: Has outstanding interpersonal skills
- Willingness to learn about the HVAC (heating, ventilation and air conditioning) industry
- Proficiency with Microsoft Office Software
- Learned new software designed for the HVAC industry
- A Scanning of all documents into job folder.
- Developed detailed CAD drawings and models, aligning with project specifications and industry standards.
Office Manager
Austin Oral Surgery
08.2018 - 08.2021
- I am the office manager for Austin Oral Surgery. I work in high volume practice with dedication to serving the community around us. I manage 15 employees. I oversee the daily, weekly, monthly, and yearly operations for our clinic. Manage the schedule to maximize our production to ensure that we are utilizing every opportunity for growth. I am very active in our daily operations. Efficiently and effectively able to multitask and ensure all processes are followed. Provide support to providers, staff, and patients. I love helping others and serving our community. I manage 15 employees. I approved timecards, days off and monitored for potential overtime. I oversee all the operations from the front desk area to the clinical area. Supply ordering, dictations, answering multiline phones, scheduling, insurance verification, preparing files for upcoming appointments, submit claims both medical and dental, interview potential candidates for hire and address any discipline or breakdowns in our processes. Celebrate the successes, provide staff team building exercises, and organize lunches. Maintain expense report for petty cash purchases. Order all supplies for the office. Train staff as needed. Attended manager’s meetings. Participate in seminars for professional development.
- Supervised and managed daily activities of front office team, clinical team, and physicians.
- Established efficient workflow processes, monitored daily productivity, and implemented modifications to improve overall effectiveness of personnel and activities.
- Skillfully developed departmental goals, objectives, standards of performance, policies, and procedures.
- Recruited and hired qualified candidates for vacant and new positions.
- Oversaw office accounting functions such as payroll to keep finances accurate and current.
- Directed daily operations of the medical office, optimizing workflows to enhance patient satisfaction and care.
- Developed and implemented scheduling protocols to maximize appointment availability and reduce patient wait times.
- Coordinated staff training sessions to ensure compliance with healthcare regulations and improve service delivery.
- Oversaw inventory management for medical supplies, maintaining optimal stock levels while adhering to safety standards.
- Cultivated strong relationships with patients through effective communication, addressing concerns promptly and professionally.
- Monitored billing procedures to guarantee timely submission of insurance claims and minimize payment delays.
- Facilitated cross-department collaboration, promoting teamwork among clinical staff, administrative personnel, and external vendors.
- Implemented quality assurance measures that improved compliance with health regulations and enhanced patient safety initiatives.
- Evaluated office performance metrics regularly, identifying areas for process improvements that drive operational success.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
- Addressed and remedied all patient or team member issues.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Enhanced patient care by establishing strong relationships with medical professionals, including physicians, nurses, and technicians.
- Maintained up-to-date knowledge of healthcare regulations and policies, ensuring the practice remained in compliance at all times.
- Coordinated regular staff meetings to address challenges, discuss solutions, and share best practices within the team.
- Ensured a safe, comfortable environment for patients by promptly addressing any concerns or issues that arose during their visits.
- Assisted with regulatory issues such as compliance.
- Implemented new processes for managing patient flow, minimizing wait times while maintaining high-quality care standards throughout the practice.
- Developed close working relationships with front office and back office staff.
- Facilitated communication between medical staff members to maintain a cohesive team focused on providing exceptional patient care.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
Supervisor
Vitalogy Skincare
01.2013 - 01.2018
- I was a certified dermatology assistant. I traveled between multiple locations as needed but primarily in the Bastrop and San Marcos office. I assisted the dermatologist with any all-surgical procedures including MOHs. Greet and room patients, update medical history, document visits for the providers. Would review all results with patients including pathology, lab and any other testing completed. Competent in scheduling and making the patient feel at ease. Inventory, training. Strong knowledge of diseases of the skin and how to treat them. Cosmetic procedures such as Botox, fillers and crossed trained to work at front if needed. Started out with no dermatology experience and worked my way up to team lead and then eventually supervisor.
- **Coordinated patient flow efficiently, ensuring timely appointment schedules and reduced wait times in clinics.**
- **Trained staff on compliance protocols and best practices to enhance service delivery across all locations.**
- **Facilitated regular team meetings to discuss operational improvements and share feedback for enhanced performance.**
- **Monitored inventory levels of skincare products, ensuring compliance with safety regulations and quality standards.**
- **Implemented patient feedback mechanisms, fostering continuous improvement in service quality and patient satisfaction ratings.**
- **Conducted thorough reviews of medical records to ensure accuracy and adherence to regulatory requirements in documentation.**
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Texas Heart and Vascular
01.2011 - 01.2013
- Greet and seat patients, review medical history and prescription history. Assist provider with any in-office procedures. Complete all lab requisitions. Review all labs and results with patients. Cross trained with front duties. Very fast learner and able to adapt to situations quickly. Excellent at problem resolution.
Certified Medical Assistant
Josef Holme
01.2005 - 01.2011
- Greet and seat patients, review medical history and prescription history. Assist provider with any in-office procedures. Complete all lab requisitions. Review all labs and results with patients. Cross trained with front duties. Very fast learner and able to adapt to situations quickly. Excellent at problem resolution.
Oral Surgery Steven J. Perkins
Austin, TX
01.2000 - 01.2005
- Greeted patients upon arrival to the office and helped prepare for surgeries.
- Educated patients on preoperative and post-operative instructions.
- Assisted oral surgeon with routine and advanced procedures as well as anesthesia.
- Took dental images following strict patient protection protocols.
- Recorded patients' health history and anesthesia charts.
- Assist during surgery: Extractions, jaw fractures, implants, all on four, biopsies, log notes, vitals, and medication into the computer. Seat patients, Review Post-Op instructions, Go over patient medical history.
Education
High School Diploma -
Bastrop High School
Bastrop, TXSkills
- Customer service
- Computer skills
- Administrative support
- Microsoft Word
- Microsoft Excel
- Critical thinking
- Strong problem solver
- Dedicated team player
- Prioritization
- Resourceful
- Workflow optimization
- Office administration
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Administrative Assistant
Bastrop Scale Company
04.2024 - Current
Production Associate
Tesla
01.2024 - Current
Driver
Doordash
08.2023 - 01.2024
Quote Specialist
Lowden’s Heating and Air Conditioning
08.2021 - 08.2023
Office Manager
Austin Oral Surgery
08.2018 - 08.2021
Supervisor
Vitalogy Skincare
01.2013 - 01.2018
Texas Heart and Vascular
01.2011 - 01.2013
Certified Medical Assistant
Josef Holme
01.2005 - 01.2011
Oral Surgery Steven J. Perkins
01.2000 - 01.2005
High School Diploma -
Bastrop High School