Experienced with managing ATM operations and ensuring compliance with industry standards. Utilizes strong leadership and problem-solving skills to enhance employee efficiency.
Overview
26
26
years of professional experience
Work History
ATM MANAGER
Brinks
06.2021 - 05.2024
Ensuring ATM balancing procedures are followed
Getting reporting corrected (if necessary) in company
Locating shortages/overages for customer ATMs ensuring balancing were correct and servicing completed properly by employees
Assisting other management with company/customer issues and projects
Performed ATM compliance, business administration and out of balance tasks to guarantee five-star service for clients.
Supported financial centers with special projects and additional job duties.
Demonstrated excellent problem-solving skills when addressing complex balancing issues resulting in minimized out of balances for customers.
Assisted in the timely implementation of new ATM installations, ensuring smooth integration into company servicing schedule.
Coordinated training programs for new hires on proper procedures related to ATM servicing, company responsibilities, and security measures.
Enhanced customer satisfaction with prompt issue resolution and professional communication.
CREW CHIEF/ROUTE LOGISTICS COORDINATOR
Brinks
02.2017 - 06.2021
Ensure route efficiency
Opening/Closing branch duties
Train/Instruct new hires on policies and procedures
Train new hires on various Messenger duties
Supervise and instruct messengers
Install/De-install ATMs for various banks
MESSENGER/DRIVER
Dunbar Armored
09.2015 - 02.2017
Safeguard Valuables
Transport liability for various banks and commercial customers
Maintain positive customer relationships and ensure satisfaction with services provided
ASSISTANT GROCERY MANAGER
Harris Teeter
02.2007 - 07.2014
Ordering/Maintaining levels of product for customers shopping needs
Solving Customer issues with pricing/availability
Opening/closing store for overnight shift
Running register/bagging product
Stocking shelves
Unload/loading trucks
Receiving Vendor products
DRUG/GM MANAGER
Kroger
05.1998 - 01.2007
Ordering/Maintaining levels of product for customers shopping needs
Solving Customer issues with pricing/availability
Supervising employees
Running register/bagging product
Stocking shelves
Unload/loading trucks
Receiving Vendor products
Making schedules/assigning duties for department employees