Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rebecca Burton

Elizabethtown,KY

Summary

Adept at driving bakery operations and team leadership, I significantly enhanced product sales and customer satisfaction at Kroger by enforcing food safety and pioneering display innovations. Skilled in inventory management and creative cake design, my approach blends meticulous order management with a flair for originality, achieving notable waste reduction and fostering a positive work environment.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Bakery Manager

Kroger
06.2021 - Current
  • Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Managed inventory and reduced waste, resulting in cost savings for the bakery.
  • Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
  • Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
  • Handled staff scheduling, ensuring adequate coverage during peak times while minimizing labor costs.
  • Maintained cleanliness and hygiene in bakery premises.
  • Managed all baking operations professionally and handled all problems confidently.

Food Service Coordinator

Canteen Service Company
01.2020 - 06.2021
  • Mitigated potential conflicts among staff members by fostering open communication and promoting a supportive team atmosphere.
  • Maintained strict adherence to health and safety regulations, fostering a safe dining environment for customers and employees alike.
  • Developed creative menus that catered to diverse dietary needs, promoting a more inclusive dining experience.
  • Spearheaded efforts towards sustainable sourcing practices by partnering with local farmers markets; reducing carbon footprint while supporting community businesses.
  • Participated in continuing education opportunities to stay informed of industry trends, ensuring the delivery of innovative dining experiences for guests.
  • Implemented inventory management best practices, reducing food waste and optimizing ingredient usage.
  • Oversaw daily financial transactions such as cash handling, end-of-day reconciliation, and accurate record-keeping for budget control purposes.
  • Evaluated employee performance regularly, providing constructive feedback for continuous improvement in food preparation and customer service skills.
  • Enhanced customer satisfaction by efficiently managing food service operations and ensuring timely meal preparation.

Deli Clerk, Bakery Clerk

Walmart
04.2012 - 11.2019
  • Greeted customers at counter to fulfill requests and answer questions.
  • Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
  • Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.

Bakery Manager

EW James & Sons
10.1993 - 10.2012
  • Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Managed inventory and reduced waste, resulting in cost savings for the bakery.
  • Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
  • Handled staff scheduling, ensuring adequate coverage during peak times while minimizing labor costs.
  • Managed all baking operations professionally and handled all problems confidently.
  • Conducted employee training sessions on proper baking techniques, equipment usage, sanitation practices, and safety protocols.
  • Maintained and controlled inventory of baked goods.
  • Introduced new display techniques that showcased products effectively, increasing visual appeal and driving sales growth.
  • Oversaw all aspects of quality control to maintain consistently high standards for baked goods produced at the facility.

Cake Decorator

Winn Dixie Grocery Store
10.1993 - 03.2007
  • Designed specialty cakes for weddings, birthdays, and graduations.
  • Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
  • Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
  • Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
  • Kept work area safe and sanitized by washing utensils, tools, and countertops.
  • Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
  • Enhanced customer satisfaction by designing and executing visually appealing customized cake orders.
  • Developed a loyal clientele through exceptional customer service and high-quality cake decorations.
  • Improved bakery sales by creating innovative cake designs for holidays and special events.
  • Verified accuracy of orders while meeting strict deadlines on producing completed products.

Education

High School Diploma -

Elizabethtown High School
Elizabethtown, KY
05-1990

Skills

  • Order Management
  • Employee Scheduling
  • Supply Ordering
  • Food management experience
  • Supervisory Experience
  • Food presentation
  • Bakery Operations
  • Preventive Maintenance
  • Waste Reduction
  • Bread Baking
  • Well-versed in inventory management
  • Food quality standards hygiene
  • Leadership Development
  • Inventory Management
  • Creativity and Originality
  • Work Area Inspection
  • Departmental Procedures

Certification

  • Food Service Manager Certified

Timeline

Bakery Manager

Kroger
06.2021 - Current

Food Service Coordinator

Canteen Service Company
01.2020 - 06.2021

Deli Clerk, Bakery Clerk

Walmart
04.2012 - 11.2019

Bakery Manager

EW James & Sons
10.1993 - 10.2012

Cake Decorator

Winn Dixie Grocery Store
10.1993 - 03.2007

High School Diploma -

Elizabethtown High School

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Rebecca Burton