Summary
Overview
Work History
Education
Skills
Timeline
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Rebecca Bush

Las Vegas,NV

Summary

Results-driven professional with a background in customer service. Proficient in active listening and critical thinking, successfully assisting customers through diverse channels while collaborating with teams to enhance efficiency and satisfaction.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Sitel
Las Vegas, NV
01.2022 - 03.2025
  • Assisted customers through phone, chat, and email support
  • Troubleshot account and service-related issues
  • Updated and maintained accurate customer records
  • Explained policies, services, and next steps clearly
  • Collaborated with team members to resolve complex concerns

Customer Service Representative

Telus International
Las Vegas, NV
03.2020 - 12.2021
  • Managed inbound customer inquiries about accounts, billing, and services
  • Utilize software to document interactions and track issue resolution.
  • Collaborated with team members to streamline call handling processes for efficiency.
  • Met performance goals for call time and customer satisfaction
  • De-escalated complaints and worked toward resolution

Education

Bachelor of Science - Nursing

Arizona College of Nursing
Las Vegas, NV
04-2027

High School Diploma -

Venice High School
Venice, CA
04-2012

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Timeline

Customer Service Representative

Sitel
01.2022 - 03.2025

Customer Service Representative

Telus International
03.2020 - 12.2021

Bachelor of Science - Nursing

Arizona College of Nursing

High School Diploma -

Venice High School