Results-driven professional with a background in customer service. Proficient in active listening and critical thinking, successfully assisting customers through diverse channels while collaborating with teams to enhance efficiency and satisfaction.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Sitel
Las Vegas, NV
01.2022 - 03.2025
Assisted customers through phone, chat, and email support
Troubleshot account and service-related issues
Updated and maintained accurate customer records
Explained policies, services, and next steps clearly
Collaborated with team members to resolve complex concerns
Customer Service Representative
Telus International
Las Vegas, NV
03.2020 - 12.2021
Managed inbound customer inquiries about accounts, billing, and services
Utilize software to document interactions and track issue resolution.
Collaborated with team members to streamline call handling processes for efficiency.
Met performance goals for call time and customer satisfaction
De-escalated complaints and worked toward resolution