Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rebecca Caldwell

Winston,MO

Summary

Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Diplomatic in resolving internal and customer issues to maximize satisfaction.

Overview

14
14
years of professional experience

Work History

Area Specialist

Rural Development
03.2024 - 03.2025
  • Maintained excellent communication with clients throughout the loan process, addressing concerns and answering questions promptly.
  • Analyzed applicants'' credit histories, income levels, and other factors to determine qualification status accurately based on lender requirements.
  • Negotiated favorable terms for borrowers, advocating for their best interests at every stage of the transaction process.
  • Conducted thorough reviews of loan files, identifying potential issues early in the process to avoid delays.
  • Adapted to evolving industry trends and regulations, ensuring compliance and continued success in the competitive home loan market.
  • Managed multiple loans simultaneously while maintaining high levels of organization and attention to detail.
  • Educated first-time homebuyers on available resources such as down payment assistance programs or low-interest loans tailored to their unique circumstances.
  • Ensured compliance with industry regulations and company policies when processing loan applications.
  • Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
  • Analyzed loan applications and credit reports to determine loan eligibility and risk level.
  • Checked loan documents for accuracy prior to closing.
  • Monitored pipelines to track and log status of loans.

Secondary Market Loan Officer

BTC Bank
03.2022 - 03.2024
  • Developed strong relationships with customers through high levels of customer service.
  • Originated, reviewed, processed, closed, and administered customer loan proposals.
  • Submitted loan applications to underwriter for verification and recommendations.
  • Maintained strict confidentiality of bank records and client information.
  • Collaborated with other departments to promptly process loan applications.

Ombudsman Manager

Young at Heart Resources
01.2015 - 11.2021
  • 40 Hours/Week
  • Consumer advocate for residents of long-term care facilities.
  • Provided information about long term care issues to the stakeholders per state and federal regulations.
  • Assisted with billing, running, reviewing reports in appropriate software and sent them to correct department.
  • Developed the Disaster Plan and the COOP Plan for the agency.
  • Developed brochures about the program and training material for the staff and volunteers.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns.
  • Met with Legislatures yearly, to advocate for the Program

Care Coordinator

NWMOAAA (Now Is Young At Heart)
09.2013 - 12.2014
  • 40 Hours/Week
  • Provided information and services to consumers for the Affordable Care Act.
  • Ensured accessibility and usability of navigator tools and functions for persons with disabilities.
  • Assisted clients in accessing health related services.
  • Transportation, Home Delivered Meals, and Med Ready dispensers, assessed for Fall Risks.
  • Provided sensitivity to diverse populations.
  • Completed the Medicaid reassessments for clients for Home and Community Based Services.

Children's Service Worker II

Children's Division
01.2013 - 07.2013
  • Utilized FACES to maintain case records, program data and other statistical records.
  • Assisted with child placement and post-placement services by coordinating arrangements between placement agency and foster home.
  • Prepared affidavits and court reports for hearings and presented testimony.
  • Completed and maintained individualized family needs assessments by developing action plans based on family objectives, strengths and resources.

Community Support Specialist

Family Guidance Center
04.2011 - 01.2013
  • 40 Hours/Week
  • Met with individuals whose behavior, school progress, mental, or physical impairment indicated a need for case management.
  • Provided individual assistance to the consumer to access and utilize community services.
  • Supported clients in developing goals and social skills, improving individual wellness and productivity.
  • Liaised with community members, recommending resources and programs.
  • Assisted in implementation of community support services in alignment with needs.

Education

Bachelor of Science - Criminal Justice

Missouri Western State University
Saint Joseph, MO

Associate of Science - Legal Studies

Missouri Western State University
Saint Joseph, MO

Paralegal Certificate - Paralegal Studies

Missouri Western State University
Saint Joseph, MO

Skills

  • Strategic planning
  • Staff/Operations management
  • Policies and procedures
  • Verbal and written communication
  • Conflict resolution
  • Active listening
  • Case investigation analytics
  • System advocacy

Timeline

Area Specialist

Rural Development
03.2024 - 03.2025

Secondary Market Loan Officer

BTC Bank
03.2022 - 03.2024

Ombudsman Manager

Young at Heart Resources
01.2015 - 11.2021

Care Coordinator

NWMOAAA (Now Is Young At Heart)
09.2013 - 12.2014

Children's Service Worker II

Children's Division
01.2013 - 07.2013

Community Support Specialist

Family Guidance Center
04.2011 - 01.2013

Bachelor of Science - Criminal Justice

Missouri Western State University

Associate of Science - Legal Studies

Missouri Western State University

Paralegal Certificate - Paralegal Studies

Missouri Western State University

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