Rebecca Caldwell
Winston,MO
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Diplomatic in resolving internal and customer issues to maximize satisfaction.
Overview
14
14
years of professional experience
Work History
Area Specialist
USDA Rural Development
03.2024 - Current
- Proactively reviewed and updated loan applicants to ensure data accuracy
- Screened each loan application for credit worthiness
- Actively promoted and marketed the Single Family Housing Program
- Provided excellent customer service to the applicants and stakeholders
- Ensured the PII of the applicants was always protected
- Completed work assignments within the appropriate timeframe
- Collaborative Contributor
Secondary Market Loan Officer
BTC Bank
03.2022 - 03.2024
- Developed strong relationships with customers through high levels of customer service
- Originated, reviewed, processed, closed, and administered customer loan proposals
- Submitted loan applications to underwriter for verification and recommendations
- Maintained strict confidentiality of bank records and client information
- Collaborated with other departments to promptly process loan applications
Ombudsman Manager
Young at Heart Resources
01.2015 - 11.2021
- Consumer advocate for residents of long-term care facilities
- Provided information about long term care issues to the stakeholders per state and federal regulations
- Assisted with billing, running, reviewing reports in appropriate software and sent them to the correct department
- Developed the Disaster Plan and the COOP Plan for the agency
- Developed brochures about the program and training material for the staff and volunteers
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns
- Met with Legislatures yearly, to advocate for the Program
Care Coordinator
NWMOAAA (Now Is Young At Heart Resources)
09.2013 - 01.2015
- Provided information and services to consumers for the Affordable Care Act
- Ensured accessibility and usability of navigator tools and functions for persons with disabilities
- Assisted clients in accessing health related services
- Transportation, Home Delivered Meals, and Med Ready dispensers, assessed for Fall Risks
- Provided sensitivity to diverse populations
- Completed the Medicaid reassessments for clients for Home and Community Based Services
Children's Service Worker II
Children's Division
01.2013 - 02.2025
- Utilized FACES to maintain case records, program data and other statistical records
- Assisted with child placement and post-placement services by coordinating arrangements between placement agency and foster home
- Prepared affidavits and court reports for hearings and presented testimony
- Completed and maintained individualized family needs assessments by developing action plans based on family objectives, strengths and resources
Community Support Specialist
Family Guidance Center
04.2011 - 02.2025
- Met with individuals whose behavior, school progress, mental, or physical impairment indicated a need for case management
- Provided individual assistance to the consumer to access and utilize community services
- Supported clients in developing goals and social skills, improving individual wellness and productivity
- Liaised with community members, recommending resources and programs
- Assisted in implementation of community support services in alignment with needs
Education
Bachelor of Science - Criminal Justice
Missouri Western State University
St. Joseph, MO05.2010
Associate of Science -
Missouri Western State University
St. Joseph MO05.2010
Paralegal Studies
Missouri Western State University
St. Joseph MO 05.2010
Skills
- Certified Notary Public
- Client Service Coordination
- Policy and procedure development
- Project planning
- Performance evaluations
- Performance management
- Emergency response
- Documentation and reporting
- Staff training and development
- Business planning
- Vendor management
- Safety procedures
- Relationship building
- Conflict resolution
- Policy implementation
- Staff development
- Operations management
- Team leadership
- Regulatory compliance
Timeline
Area Specialist
USDA Rural Development
03.2024 - Current
Secondary Market Loan Officer
BTC Bank
03.2022 - 03.2024
Ombudsman Manager
Young at Heart Resources
01.2015 - 11.2021
Care Coordinator
NWMOAAA (Now Is Young At Heart Resources)
09.2013 - 01.2015
Children's Service Worker II
Children's Division
01.2013 - 02.2025
Community Support Specialist
Family Guidance Center
04.2011 - 02.2025
Bachelor of Science - Criminal Justice
Missouri Western State University
Associate of Science -
Missouri Western State University
Paralegal Studies
Missouri Western State University
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