Rebecca Carlson
Kasson,MN
Summary
Hardworking employee with over 15 years of customer service experience, multitasking, and time management abilities. Devoted to giving every patient a positive and memorable experience and making them feel like they are top priority.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Retail Associate
Walmart
Rochester, MN
06.2007 - 03.2015
- Processed customer payments quickly and returned exact change and receipts.
- Answered customers' questions and provided information on store procedures or policies.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Greeted customers promptly and responded to questions.
- Verified that all coupons were valid prior to processing them into the system.
- Answered phone calls to assist customers with questions and orders.
- Answered incoming phone calls from customers regarding product availability or store locations.
Cashier/Customer Service
Scheels Sporting Goods
Rochester, MN
03.2015 - 05.2017
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Processed refunds for worn, damaged and broken merchandise.
- Accepted cash and credit card payments, issued receipts and provided change.
- Maintained work area and kept cash drawer organized.
- Helped with purchases and signed customers up for rewards program.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
Online Personal Shopper
Walmart
Rochester, MN
05.2017 - 07.2022
- Satisfied customers with quick, accurate service under tight deadlines.
- Secured and stored items until customer pickup.
- Processed refunds, returns and exchanges efficiently.
- Responded promptly to customer inquiries via phone or email.
- Greeted customers and provided excellent customer service.
- Completed pickup and shopping orders for customers within local area.
Childcare Assistant Teacher
Discover Magical Moments
Rochester, MN
07.2022 - 12.2022
- Monitored the safety of children at all times while they were playing or engaging in activities.
- Communicated with children's parents and guardians about daily activities, behaviors and problems.
- Read stories to children and taught painting, drawing, and crafts.
- Instructed and assisted children in eating, toileting, and resting to help develop healthy personal habits.
Education
High School Diploma -
John Marshall High School
Rochester, MN06-2007
Skills
- Cash Register Operation
- Customer Service
- Food Preparation
- Student Monitoring
- Playful With Children
- Arts, Crafts, and Games
- Dependable
- Cheerful and Energetic
- First Aid Certificate
- Early Childhood Education
Certification
- Adult and Pediatric First Aid/CPR
- Certificate ID: 011ENBE
- September 2022 - September 2024
Languages
English
Professional
Timeline
Childcare Assistant Teacher
Discover Magical Moments
07.2022 - 12.2022
Online Personal Shopper
Walmart
05.2017 - 07.2022
Cashier/Customer Service
Scheels Sporting Goods
03.2015 - 05.2017
Retail Associate
Walmart
06.2007 - 03.2015
High School Diploma -
John Marshall High School