Rebecca Carroll
Sacramento,CA
Summary
I am looking for an opportunity within a reputable company that will offer the ability to not only learn but to grow with the company. I am a Store Manager that is focused on maximizing productivity and increasing the customer base. I believe exceptional customer service is essential to retail success.
Overview
16
16
years of professional experience
Work History
Store Manager
99 Cents Only Stores Llc
10.2020 - Current
- Oversee a busy retail store with annual turnover of $9 Million, including direct supervision of 41+ employees
- Determine staffing requirements, and interview, hire and train new employees
- Communicate effectively with my store
- Work with my produce manager on what items we are needing vs
- What is not selling to control loss
- Focused on reducing shrink in store
- Merchandising and resets Plan store layouts or design displays
- Review financial statements, sales and activity reports, and other performance data to measure productivity
- Training and development of my team
- Resolve customer complaints regarding sales and service
- Manage staff, preparing work schedules and assigning specific duties
- Establish and implement policies, goals, objectives, and procedures
- Oversaw inventory management with cycle counts, audits and shrinkage control
- Plan and execute floor changes that need be completed before every truck unload.
Assistant Manager/Acting Store Manager
Sprouts Farmers Market Inc, Grocery
09.2022 - 02.2023
- Oversaw a busy grocery store with annual turnover of $18 Million, including direct supervision of 105+ employees
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Store Manager
BIG LOTS
11.2018 - 09.2020
- Oversaw a busy retail store with annual turnover of $8.4 Million, including direct supervision of 60+ employees
- 1-million-dollar furniture department
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies
- Promoting people within the business
- Manage staff, preparing work schedules and assigning specific duties
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires
- Training and development of my team
- Resolve customer complaints regarding sales and service
- Watch for and recognize security risks and thefts and know how to prevent or handle these situations
- Focused on reducing shrink in store
- Merchandising and resets Plan store layouts or design displays
- Price changes done weekly
- Place special orders or call other stores to find desired items
- Maintaining the cleanliness of the store
- Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory
- Review financial statements, sales and activity reports, and other performance data to measure productivity
- Track and train staff on rewards goal and attachment
- Reported to the district manager regarding all store and staff issues
- Oversaw inventory management with cycle counts, audits and shrinkage control
- Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility
- Processed shipments and maintained stock shelf organization
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels
- Delegated work to employees based on shift requirements, individual strengths and unique training
- Shared product knowledge with customers and made personal recommendations, which boosted upselling and cross-selling.
Store Manager
Fallas
10.2015 - 10.2018
- Oversaw a busy retail store with annual turnover of $6+ Million, including direct supervision of 52+ employees
- Managed multiple locations at once
- Opened a new location which included hiring, orientation, terminating and setting the location up for success
- Manage staff, preparing work schedules and assigning specific duties
- Establish and implement policies, goals, objectives, and procedures
- Plan and direct staffing, training, and performance evaluations to develop staff members and control sales
- Determine staffing requirements, and interview, hire and train new employees
- Review financial statements, sales and activity reports, and other performance data to measure productivity
- Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory
- Plan store layouts or design displays
- Overseeing the procedure of store audits, and making sure paperwork is organized and correctly completed
- Examine contents and compare with records, such as manifests and invoices to verify accuracy of incoming or outgoing shipment
- Ticket, arrange and display merchandise to promote sales
- Resolve customer complaints regarding sales and service
- Watch for and recognize security risks and thefts and know how to prevent or handle these situations
- Trained and developed new associates on POS system and key sales tactics
- Reported to the district manager regarding all store and staff issues.
Merchandising Manager
Sports Authority
07.2008 - 02.2015
- Oversaw a busy retail store with annual turnover of $5.2 Million, including direct supervision of 34+ employees
- Manage staff, preparing work schedules and assigning specific duties
- Determine staffing requirements, and interview, hire and train new employees
- Direct and coordinate staff members for pricing, sales and merchandising of products
- Review financial statements, sales and activity reports, and other performance data
- Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory
- Ticket, arrange and display merchandise to promote sales
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires
- Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, balancing cash drawers, and making deposits
- Place special orders or call other stores to find desired items
- Trained and developed new associates on POS system and key sales tactics
- Generated repeat business through exceptional customer service
- Planned and executed in-store promotional events to increase customer engagement and sales revenues
- Determined a direction for seasonal merchandise by researching and analyzing trends.
Education
High school diploma -
LAS FLORES HIGH SCHOOL
Skills
- Goal-oriented
- Store management
- Detail-oriented
- Team Management
- Staff training and development
- Interviewing
- Stays positive under stress
- Merchandising
- Excellent customer service skills
- Pricing
- Quick learner
- Management
- Employee supervision and motivation
- Employee Orientation
- Microsoft Office
- Recruiting
- Microsoft Outlook
- Planograms
- Sales
- Budgeting
- Training & development
- POS
- Upselling
- Customer service
- Scheduling
- Personnel development
Timeline
Assistant Manager/Acting Store Manager
Sprouts Farmers Market Inc, Grocery
09.2022 - 02.2023
Store Manager
99 Cents Only Stores Llc
10.2020 - Current
Store Manager
BIG LOTS
11.2018 - 09.2020
Store Manager
Fallas
10.2015 - 10.2018
Merchandising Manager
Sports Authority
07.2008 - 02.2015
High school diploma -
LAS FLORES HIGH SCHOOL
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