Rebecca Carter
Red Rock Casino
24
years of professional experience
Marketing professional prepared to bring extensive knowledge and strategic insights to dynamic marketing environments. Proven ability to drive successful campaigns and enhance brand visibility. Known for collaborative teamwork and adaptability, ensuring consistent project success.
Work History
Marketing Coordinator
2 Years 1 Month- Answered general marketing department inquiries by email, phone, and mail.
- Developed visually engaging marketing materials to support product launches and promotions.
- Collaborated with external agencies on advertising campaigns, ensuring alignment with overall marketing objectives.
- Structured time to visit with supervisors in slots, table games, and food and beverage areas to mitigate problems or issues involving VIP players.
- Assisted in resolving guest disputes professionally, ensuring timely resolution and preserving customer satisfaction levels.
- Increased player loyalty by developing personalized relationships and providing exceptional guest service.
Room Reservation
1 Year 2 Months- Assisted in creating an online booking system that streamlined meeting room reservation processes.
- Managed room reservation system effectively, preventing scheduling conflicts and accommodating guest needs efficiently.
- Ensured timely completion of administrative tasks such as room inventory checks, maintenance requests, incident reports, program evaluations, among others.
- Managed reservation inquiries and booking adjustments, ensuring timely room availability for all guests.
- Participated in ongoing professional development opportunities related to literacy education, ensuring the implementation of best practices in the classroom.
Assistant Manager
3 Years 8 Months- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
Operations Manager
17 Years 2 Months- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
Skills
Customer service
Event planning
Teamwork and collaboration
Detail-oriented
CRM management
Sales support
Direct mail campaigns
Timeline
Marketing Coordinator
Red Rock Casino
02.2023 - 03.2025Read More
Room Reservation
Wynn Las Vegas
12.2021 - 02.2023Read More
Assistant Manager
Tempur-Pedic
04.2018 - 12.2021Read More
Operations Manager
Men's Wearhouse
02.2001 - 04.2018Read More
CSN
Read More