Rebecca Cartwright

• Communicated effectively both verbally and in writing with customers regarding their inquiries relating to their warranties.
• Resolved discrepancies in warranty coverage for customers.
• Reviewed and processed warranty claims to ensure accuracy of all information.

I also helped at Cashier filing scanning.

• Collaborated with fellow team members to manage large volume of claims.
• Kept thorough records of service actions and customer information.
• Investigated customer complaints regarding product defects and non-compliance with warranties.
• Organized claims paperwork and booked appointments with customers.
• Developed and maintained relationships with vendors, suppliers, and other third-party providers related to warranty services.
• Examined claims, records and procedures to grant approval of coverage.
• Exceeded customer satisfaction by finding creative solutions to problems.

• Cashier greeting and taking care of customers
• Built and maintained productive relationships with employees.