Summary
Overview
Work History
Education
Skills
Education
Timeline
Generic

Rebecca Castillo

San Antonio

Summary

Dynamic leader excelling in high-pressure environments and elevating customer satisfaction through exceptional service and effective problem-solving. I have learned to use the latest technology to engage with our customers, shop for the best quality, and provide A+ customer assistance — three core principles aimed at making H-E-B the best omnichannel retailer in our intensely competitive market. All told, H-E-B's mission to serve others with compassion is one I share in my personal life, and it is why I am seeking my next opportunity as an HR Technology Advisor. Know that I am passionate about helping others, helping this company be successful, and in my charge to continue motivating and challenging our partners.

Overview

7
7
years of professional experience

Work History

Lead Curbside

HEB Grocery Store
San Antonio
09.2020 - Current
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to eStore processes.
  • Supported partners with software upgrades by providing training on new features.
  • Performed troubleshooting on Iphones to resolve technical issues quickly and efficiently.
  • Supervised and coached partners in regards to process to ensure safety, metric goals, and customer satisfaction.
  • Resolved escalated customer complaints and maintained positive relationships by responding to NPS surveys.
  • Implemented and monitored new process to reduce subs and shorts to improve customer experience.
  • Monitored wrap budget and creating process to maximize financial goals of the department.
  • Implemented Curbie huddles to effectively communicate to partners the importance metrics, new changes in curbside, and recognize our partners for their hard work.
  • Conducted detailed ORT walks in the department to operational processes and procedures to identify areas of improvement.
  • Planned and prepared for an increase cap change to continue growing the business.

Manager in Charge

HEB Grocery Store
San Antonio
01.2022 - 09.2022
  • Resolved customer complaints and ensured customer satisfaction in store.
  • Served as a liaison between store leaders and department managers.
  • Worked with cross-functional team to ensure productivity in total store were met.
  • Report any incidents by customers and partners to ensure their safety and well-being.
  • Complete Recalls due to HEB compliance.
  • Making sure each department closed per store procedures.
  • Being aware of any theft and shrink.
  • Placing work orders in the store.
  • Overseeing maintenance to ensure safety and sanitations are met.

Specialist Curbside

HEB Grocery Store
San Antonio
07.2020 - 09.2020
  • Trained new partners by communicating eStore processes and assisted coverage in other eStores.
  • Worked as a leader in management, Curbie, and Shopper to ensure optimal coverage and meet production goals.
  • Build relationship with partners on an individual to hone in skills and processes.

Personal Shopper

HEB Grocery Store
Kyle
05.2018 - 08.2019
  • Fulfilled Curbside orders to 100% accuracy while providing A+ Quality.
  • Assisted Customers at the Curb and on the floor according to their needs.
  • Trained and onboarded new hires into Curbie to Shopper. Trained on Process and Quality.
  • Assisted team in Leadership roles such as taking phone calls, directing flow of day, and huddling with team on plan of action for renovations and systems down.

Education

Master of Social Work - With A Specialization in Children And Families

The University of Texas At Arlington
Arlington, TX
12.2019

Bachelor of Social Work -

Texas State University
San Marcos, TX
05.2018

Bachelor of Psychology -

Texas State University
San Marcos, TX
05.2018

Skills

  • Excellent Customer Service
  • Excellent Communication Skills
  • Proficient in Microsoft Office Applications
  • Partner Development, Coaching, and Training
  • Performs well in high-pressure environments
  • Establish and Maintain Partner and Leader Relationships

Education

other,other,other

Timeline

Manager in Charge

HEB Grocery Store
01.2022 - 09.2022

Lead Curbside

HEB Grocery Store
09.2020 - Current

Specialist Curbside

HEB Grocery Store
07.2020 - 09.2020

Personal Shopper

HEB Grocery Store
05.2018 - 08.2019

Master of Social Work - With A Specialization in Children And Families

The University of Texas At Arlington

Bachelor of Social Work -

Texas State University

Bachelor of Psychology -

Texas State University

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Rebecca Castillo