Dawson Carouthers
Porter
Summary
Dynamic and customer-focused professional with a history of enhancing customer satisfaction at HEB Grocery Store and Star Cinema Grill. Excelled in efficient multitasking and maintaining safety standards, ensuring order accuracy and quality. Demonstrated excellent communication and strong interpersonal skills, contributing to positive work environments and high service standards.
Personable and dependable with natural ability for customer service and attention to detail. Possesses solid understanding of inventory management and efficient order fulfillment. Dedicated to ensuring seamless and satisfying shopping experience for customers.
Experienced with selecting high-quality products and managing customer orders efficiently. Utilizes strong organizational and time management skills to ensure accurate and timely delivery. Knowledge of maintaining excellent customer service and adapting to changing demands in dynamic work environment.
Overview
3
3
years of professional experience
Work History
Curbside Shopper
HEB Grocery Store
05.2022 - Current
- Ensured safety and quality control by double-checking orders before delivering them to customers' vehicles.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Tracked substitutions and informed customers of changes.
- Maximized the quality of perishable items selected by carefully inspecting produce and refrigerated goods before placing them in customers' orders.
- Adhered to store policies and procedures, ensuring compliance with safety guidelines and food handling best practices.
- Balanced multiple tasks simultaneously while remaining focused on providing excellent customer service in a high-pressure environment.
- Expedited order processing by swiftly locating and gathering requested products from the store shelves.
- Developed strong product knowledge to better assist customers with their shopping needs and preferences.
Drink Server
Star Cinema Grill
10.2021 - 04.2022
- Delivered exceptional service through friendly and engaging interactions with customers.
- Efficiently managed high-volume drink orders during peak hours, maintaining excellent customer service standards.
- Enhanced customer satisfaction by providing timely and accurate drink orders.
- Completed daily side-work tasks such as restocking supplies and cleaning work areas to ensure smooth shift transitions.
- Provided exceptional customer service, addressing any complaints or concerns promptly and professionally.
- Contributed to a positive work environment by building strong relationships with coworkers and supervisors.
- Maintained a clean and organized workspace, ensuring efficient drink service for guests.
- Supported overall venue operations by assisting staff members in various tasks as needed.
- Collaborated closely with bartenders to ensure consistent drink quality throughout the venue.
Education
High School Diploma -
Infinity Early College
26751 Sorters McClellan Rd, Porter, TX 7736505-2023
Skills
- Speed and efficiency
- Excellent customer service
- Safety awareness
- Strong communication skills
- Patience and tolerance
- Efficient multitasking
- Hand-eye coordination
- Workplace safety
- Order accuracy
- Customer service
- Flexibility
- Verifying order accuracy
Timeline
Curbside Shopper
HEB Grocery Store
05.2022 - Current
Drink Server
Star Cinema Grill
10.2021 - 04.2022
High School Diploma -
Infinity Early College
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