Summary
Overview
Work History
Education
Skills
Timeline
Generic

Reginald Burns

Porter

Summary

Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help team succeed.

Insurance professional with comprehensive understanding of insurance policies and risk management. Proven track record of effectively managing client relationships and resolving claims. Strong focus on team collaboration and adaptability, ensuring reliable and results-driven performance.

Overview

23
23
years of professional experience

Work History

Insurance Specialist

Farmers
07.2023 - Current
  • Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
  • Processed eligibility and benefits verification and authorization requests.
  • Followed up on denials, late payments, extensions and other special circumstances.
  • Tracked pending authorizations to resolve discrepancies and avoid revenue loss.

Licensed Insurance Agent

Bankers Life
01.2022 - Current
  • Established strong customer relationships with regular outreach and follow-ups to maintain high satisfaction rate.
  • Responded to customer inquiries and issues, maintaining sound sales practices.

Merchandise Associate

Home Depot
03.2023 - 01.2024
  • Maintained cohesive displays by consistently following store merchandising standards.
  • Kept stock customer-ready with regular restocking and recovery.
  • Processed and prepared new merchandise for sales floor with accurate labels.

Curbside Specialist

HEB
04.2020 - 12.2021
  • Analyzed results into actionable behaviors and goals to improve customer satisfaction.
  • Defined and set team direction and provided guidance to members of team.
  • Led staff to drive successful attainment of service metrics.

Merchandise and Inventory Manager

PetSmart
02.2019 - 04.2020
  • Safeguarded accuracy through continuous audits of put-away and picking practices.
  • Researched and reconciled discrepancies between digital inventory records and physical counts.

Fresh Cap Associate

Wal-Mart
12.2018 - 02.2019
  • Answered customer and employee questions about merchandise availability or locations.

Assistant Manager

Walgreens
06.2014 - 07.2018
  • Delegated tasks to appropriate staff members for optimum productivity.
  • Supported recruiting, training and professional development efforts.

Store Manager/Assistant Manager/Field Specialist

Family Dollar
06.2010 - 06.2014
  • Assisted with customer service/sales, inventory, store operations, and store remodel.
  • Controlled distribution of limited and high-theft items.

Computer Sales Associate

Fry's Electronics
08.2006 - 06.2008
  • Increased revenue by selling add-on services and accessories.
  • Connected with customers, establishing desire to help and technical expertise to serve client needs.

Sales Associate

Wal-Mart
08.2004 - 01.2006
  • Helped customers navigate store, complete sales and process returns.

Computer Intern

Job Corps
07.2002 - 05.2004
  • Worked on installing operating systems and repaired PCs.

Education

High School Diploma -

Humble High School
Humble, TX
05.2002

Skills

  • Shrink reduction
  • Visual merchandising
  • Cash management
  • Conflict resolution
  • Meeting deadlines
  • Problem-solving
  • Positive and professional
  • Policy analysis
  • Account management
  • Documentation skills
  • Customer service
  • Client retention
  • Policy writing

Timeline

Insurance Specialist

Farmers
07.2023 - Current

Merchandise Associate

Home Depot
03.2023 - 01.2024

Licensed Insurance Agent

Bankers Life
01.2022 - Current

Curbside Specialist

HEB
04.2020 - 12.2021

Merchandise and Inventory Manager

PetSmart
02.2019 - 04.2020

Fresh Cap Associate

Wal-Mart
12.2018 - 02.2019

Assistant Manager

Walgreens
06.2014 - 07.2018

Store Manager/Assistant Manager/Field Specialist

Family Dollar
06.2010 - 06.2014

Computer Sales Associate

Fry's Electronics
08.2006 - 06.2008

Sales Associate

Wal-Mart
08.2004 - 01.2006

Computer Intern

Job Corps
07.2002 - 05.2004

High School Diploma -

Humble High School

Similar Profiles

CREATE PROFILE