Summary
Overview
Work History
Education
Skills
Timeline
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Dominique Hines

Dickinson,Texas

Summary

Young, enthusiastic, customer-focused, reliable, friendly individual who is seeking a job to continue to help me grow professionally and move toward a position of personal and business development

Overview

10
10
years of professional experience

Work History

Curbside Shopper

HEB Grocery Store
02.2025 - Current
  • Communicated clearly with customers via phone or online chat regarding order details, substitutions or additional requests.
  • Ensured safety and quality control by double-checking orders before delivering them to customers'' vehicles.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Balanced multiple tasks simultaneously while remaining focused on providing excellent customer service in a high-pressure environment.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Reduced wait times for customers by closely monitoring order status updates and promptly preparing items for pickup.
  • Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
  • Maintained a clean, organized workspace to efficiently process orders in a fast-paced retail environment.

Sales Associate

Tommy Hilfiger ( Seasonal )
11.2024 - 01.2025
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Built relationships with customers to encourage repeat business.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

Sales Associate

Puma ( Seasonal )
05.2024 - 11.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Cashier

TArget
09.2020 - 02.2024
  • Greet customers
  • Collecting payments
  • Managing returns and refunds
  • Answering to customer inquiries
  • Stocking shelves
  • Help customers with self-checkout
  • Wipe down carts

Crew member

McDonalds
10.2014 - 08.2023
  • Supported/worked in multiple areas: Cashier/front counter and drive through
  • Connected with customers to ensure they had a positive experience
  • Helped customers order their favorite McDonalds meals
  • Understood the KDS system and hold times, what they represent
  • Customers are the most important attribute to company
  • Partnered with other Crew and Managers to meet daily goals and have fun
  • Helped with upkeep of restaurant
  • Worked front counter, drive-thru and other areas.

Education

diploma -

Friendswood high school
06.2016

Skills

  • Excellent customer service
  • Time management
  • Organized
  • Collaboration
  • Adaptability
  • Communication

Timeline

Curbside Shopper

HEB Grocery Store
02.2025 - Current

Sales Associate

Tommy Hilfiger ( Seasonal )
11.2024 - 01.2025

Sales Associate

Puma ( Seasonal )
05.2024 - 11.2024

Cashier

TArget
09.2020 - 02.2024

Crew member

McDonalds
10.2014 - 08.2023

diploma -

Friendswood high school

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Dominique Hines