Rebecca Chacko
Frisco,TX
Overview
1
1
year of professional experience
Work History
IT Support Specialist
Hanger, Inc.
05.2024 - Current
- Provided on-site and remote IT support for end-users, addressing hardware, software, and network issues
- Maintained and troubleshooted Active Directory, Windows Server, and Office 365 environments
- Managed and resolved ServiceNow tickets, ensuring timely and effective issue resolution
- Documented all IT procedures, configurations, and client interactions for knowledge sharing and continuity
- Assisted in New Hire Onboarding Process
- Developed detailed project plans, including timelines, milestones, and resource allocation
- Coordinated internal resources and third-party vendors to ensure project execution aligns with project goals
- Facilitated project meetings and ensured effective communication among team members and stakeholders
- Monitored and reported on project progress, identifying risks and implementing mitigation strategies
Access Services Representative
Baylor Scott & White Health
12.2023 - 05.2024
- Provided the highest level of customer service to patients and fellow employees
- Responsible for appointment scheduling, creation of new patient charts, and maintenance of patient records
- Provided counseling to patients advising them of their financial responsibility once benefits had been verified
- Maintained accurate and complete patient files, ensuring compliance with Baylor Scott & White Policies
- Demonstrated strong problem-solving skills when addressing schedule conflicts or other challenges that arose within the department.
Education
Bachelor of Science - Business Computer Information Systems
University of North Texas
Denton, TX07.2023
Skills
- Skilled in Microsoft Office Tools
- Software installation
- Customer service
- Strong Written and Oral Communication
- Data-Driven Problem-Solving
- Team Leadership
- Effective Listening
- Meticulous Attention to Detail
- Intrinsic Drive
- Effective Time Allocation
- Quick Learning Ability
- Detail-Oriented Organization
- Strategic Decision Making
- Operational Efficiency Enhancement
Timeline
IT Support Specialist
Hanger, Inc.
05.2024 - Current
Access Services Representative
Baylor Scott & White Health
12.2023 - 05.2024
Bachelor of Science - Business Computer Information Systems
University of North Texas
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