Rebecca Chiccino
Payson,AZ
Summary
Proven team player with a track record of enhancing customer satisfaction at Creekside Steakhouse and Mikes Fish and Chips through exceptional customer service and strong multitasking abilities. Excelled in maintaining cleanliness and efficiency, significantly improving guest experiences and team collaboration. Skilled in cash handling and menu recommendations, consistently achieving positive outcomes in high-pressure environments.
Overview
2
2
years of professional experience
Work History
Waitress
Jamie
05.2024 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Processed orders and sent to kitchen employees for preparation.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Team Member
Mikes Fish and Chips
05.2022 - 12.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
Education
High School Diploma -
Payson High School
Payson, AZ05.2024
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Cleanliness
- Order Taking
- Cash Handling
- Safe Food Handling
- Menu Recommendations
- Payment Processing
- Food Running
- Memory retention
- Table Setting
- Food safety understanding
- Menu Memorization
- Supply Restocking
- Tableside Service
- Allergy awareness
- Menu presentation
- Upselling
Timeline
Waitress
Jamie
05.2024 - Current
Team Member
Mikes Fish and Chips
05.2022 - 12.2022
High School Diploma -
Payson High School
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