Rebecca Clarke
Tucson,AZ
Overview
11
11
years of professional experience
Work History
Customer Service/Sales Support Specialist
Learning A-Z
1840 E. River Rd. Tucson, AZ
02.2014 - Current
- Coordinated responses and resources to handle special client requests.
- Helped cultivate and maintain business relationships by professionally handling partner and customer needs.
- Managed customer accounts, responding to inquiries and resolving customer service issues
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Provided quotes to individual customers and 1-4 in Canada when requested.
- Awarded 2020 Service Recognition for consolidating the most accounts.
- Trained in cybersecurity and adapt to new tools independantly.
- Onboarding customers and troubleshooting rostering issues for 9 years.
- Proficient with Microsoft Office Suite, Calendly, Salesforce, Intercom, Zoom, and MS Teams.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Built relationships with customers and community to promote long term business growth.
Education
Finacial And Manageral Business - Business 2 Classes Short of Degree
Pima Comunity College
Globe,AZSkills
- Customer Needs Assessment
- Complaint resolution
- Interdepartmental Collaboration
- Cybersecurity
- Digital tools
- Issue Troubleshooting
- Customer Onboarding
- Salesforce
- Customer Experience
- Team Collaboration
- Zoom
- MS teams
- Sales Skills
- Multitasking
- Attention to Detail
- Teamwork and Collaboration
- Team Collaboration
- Problem-Solving
- Problem-solving abilities
- Task Prioritization
- Self Motivation
- Active Listening
- Team building
- Written Communication
- Continuous Improvement
- Organizational Skills
- Professionalism
- Presented to small groups
Courses
Microsoft Excel-Excel from Beginner to Advanced - Udemy
Mastering Organizational Skills for Success - Udemy
The Business Writing Course - Udemy
Self Discipline Will Change Your Life for Good - Udemy
Customer Success Manager: Fundamentals to your CSM - Udemy
Customer Service Training: Dealing with Difficult Customers - Udemy
Timeline
Customer Service/Sales Support Specialist
Learning A-Z
02.2014 - Current
Finacial And Manageral Business - Business 2 Classes Short of Degree
Pima Comunity College