Doris Wang
La Habra,CA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
25
25
years of professional experience
Work History
Customer Service/Sales Support Specialist
Atalanta Corporation
Carson, CA
04.2016 - 09.2024
- Maintained accurate records of customer orders and inquiries.
- Resolved order issues by consulting with appropriate departments.
- Processed purchase orders from customers in a timely manner.
- Provided administrative support to the sales team as needed.
- Compiled data from multiple sources for use in presentations or other materials.
- Fielded customer queries, providing clear, accurate answers to technical questions and support requests.
- Processed customer orders, exchanges and returns and kept customers informed about progress.
Customer Service/Inside Sales Representative
Simpson Strong-Tie Company
Riverside, CA
03.2000 - 03.2016
- Provided customers with product information, pricing and availability.
- Maintained detailed records of customer interactions, orders and account status updates.
- Followed up on pending orders and inquiries in a timely manner.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Worked in conjunction with outside sales representative to maintain and grow product sales.
- Expedited customer orders for quick delivery and to promote satisfaction.
Education
Bachelor of Science - Advertising
University of Texas At Austin
Austin, TX05-1992
Skills
- Microsoft Office expertise
- Order Processing
- Interpersonal Skills
- Problem-solving abilities
- Adaptability and Flexibility
- Attention to Detail
Languages
Chinese (Mandarin)
Elementary
References
References available upon request.
Timeline
Customer Service/Sales Support Specialist
Atalanta Corporation
04.2016 - 09.2024
Customer Service/Inside Sales Representative
Simpson Strong-Tie Company
03.2000 - 03.2016
Bachelor of Science - Advertising
University of Texas At Austin
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