Summary

Overview

Work History

Education

Skills

Software

Timeline

Rebecca Cohen

Bozeman, Montana, United States, 59718

Summary

Customer-oriented General Manager with over 20 years of experience in leadership. Adaptive and deadline-oriented I consistently strive for excellence in anything I do and rally my team to work along side with me to the top. I work well in a team environment but also thrive on my own. I am looking for a new company to bring my all my top skillsets and be able to help them reach their goals while having a career I can grow and excel in.

Overview

years of professional experience

Work History

Store Manager

Ross Dress for Less

Billings, MT

11.2024 - Current

Took over the largest volume store in Montana $13M
Quickly recognized low performance talent and brought in an ASM with store management experience to get control over operations and our stock team while I focused on the front end and customer service
Managed the team based on Ross processes and hired for business needs, decreasing payroll and increasing productivity
Customer service metrics jumped 14% from 2024 to 2025 from an 82% to now 94%
Lead my first Ross inventory with results pending however being understaffed we still completed self scanning inventory in a timely manner
Promoted 4 internals to leadership positions and hired over 30 employees within 5 months

Customer Support Lead

Pakt

Bozeman, MT

03.2024 - 08.2024

Customer support lead at a start up travel bag and accessories company.
Communicated with all customers via Gorgias and maintained SOPs.
Was given the task of taking over Wholesale, Logistics on top of my original role 2 weeks into my new job.
Led customer service, warranty and repair program, wholesale, found multiple 3PL companies that I interviewed and wrote reports on while managing the studio location. My final weeks I onboarded a part time studio manager and was leading CS meetings with 2 PT CS associates.

DISTRICT MANAGER

Revolvr & Evrgreen Stores

Bozeman, MT

01.2023 - 12.2023

Led 3 locations, 2 mens stores and 1 womens store within Montana. Built 2 new teams from the ground up including SMs, while exceeding Downtown Bozeman Sales trends. Promoted 4 sales associates into leadership roles within 2 locations.
Hosted store meetings, in store clinics, events, weekly conference calls and 1:1 conversations, reviews, donations, inventory, HR and scheduling for 2 out of 3 locations.

RSM (RETAIL SALES MANAGER)

REI

Missoula, MT

03.2022 - 01.2023

RSM of Softgoods and Footwear. Managed 15 associates and 2 sales leads. This department generated more than 50% sales within the store.
Helped hired 7 associates while with the company for various departments. Onboarded all 7. Developed 1 sales lead to be an RSM. Conducted quarterly 1:1 performance reviews.
In charge of product training, stockroom organization, visual merchandising, and in charge of Continuous Improvement Program. Lead January's inventory before moving to Bozeman and onboarding with a new employer.

GENERAL MANAGER (TRAINER)

Tory Burch

Wrentham, Dawsonville & Atlanta , MA & GA

03.2015 - 11.2021

Started as a AGM in Wrentham Massachusetts, 2019 promoted and relocated to Dawsonville Georgia. Ran a successful $10M location with leaders who are still employed with the company.
Coached 6 associates to be Caviar members (sold over $1M annually). Hosted multiple in store events generating 7% in total sales for the year.
Accomplishments 2021: 51% EBIDA; 49% profit margins, 38% conversion, 97% CRM, #1 sales volume and profitability in Mid-Atlantic district.
Increased customer service ratings through NPS and then Delighted from a 75% to a 97% within 2 years. My primary focus is always the people, my team and especially my customers.
My final year with the company I helped staff, onboarded 2 full teams at the Atlanta boutiques. Onboarded and trained 3 GM's and over 13 associates while running my location successfully from a distance.

STORE MANAGER

BCBGMaxAzria

Dawsonville & Atlanta, GA

06.2009 - 11.2014

Started at the the NGA Outlets in 2009. Led a team of 9 including 2 leaders.
Scored 98% in operational audits. In 2012 I began traveling to local stores in Atlanta to help with their operational standards.
2013 I took over the Lenox Sq location which was a flagship location with the #1 sales associate in the company.