Rebecca Cohen
Bozeman, Montana, United States, 59718
Summary
Customer-oriented General Manager with over 20 years of experience in leadership. Adaptive and deadline-oriented I consistently strive for excellence in anything I do and rally my team to work along side with me to the top. I work well in a team environment but also thrive on my own. I am looking for a new company to bring my all my top skillsets and be able to help them reach their goals while having a career I can grow and excel in.
Overview
16
16
years of professional experience
Work History
Store Manager
Ross Dress for Less
11.2024 - Current
- Took over the largest volume store in Montana $13M
- Quickly recognized low performance talent and brought in an ASM with store management experience to get control over operations and our stock team while I focused on the front end and customer service
- Managed the team based on Ross processes and hired for business needs, decreasing payroll and increasing productivity
- Customer service metrics jumped 14% from 2024 to 2025 from an 82% to now 94%
- Lead my first Ross inventory with results pending however being understaffed we still completed self scanning inventory in a timely manner
- Promoted 4 internals to leadership positions and hired over 30 employees within 5 months
Customer Support Lead
Pakt
03.2024 - 08.2024
- Customer support lead at a start up travel bag and accessories company.
- Communicated with all customers via Gorgias and maintained SOPs.
- Was given the task of taking over Wholesale, Logistics on top of my original role 2 weeks into my new job.
- Led customer service, warranty and repair program, wholesale, found multiple 3PL companies that I interviewed and wrote reports on while managing the studio location. My final weeks I onboarded a part time studio manager and was leading CS meetings with 2 PT CS associates.
DISTRICT MANAGER
Revolvr & Evrgreen Stores
01.2023 - 12.2023
- Led 3 locations, 2 mens stores and 1 womens store within Montana. Built 2 new teams from the ground up including SMs, while exceeding Downtown Bozeman Sales trends. Promoted 4 sales associates into leadership roles within 2 locations.
- Hosted store meetings, in store clinics, events, weekly conference calls and 1:1 conversations, reviews, donations, inventory, HR and scheduling for 2 out of 3 locations.
RSM (RETAIL SALES MANAGER)
REI
03.2022 - 01.2023
- RSM of Softgoods and Footwear. Managed 15 associates and 2 sales leads. This department generated more than 50% sales within the store.
- Helped hired 7 associates while with the company for various departments. Onboarded all 7. Developed 1 sales lead to be an RSM. Conducted quarterly 1:1 performance reviews.
- In charge of product training, stockroom organization, visual merchandising, and in charge of Continuous Improvement Program. Lead January's inventory before moving to Bozeman and onboarding with a new employer.
GENERAL MANAGER (TRAINER)
Tory Burch
03.2015 - 11.2021
- Started as a AGM in Wrentham Massachusetts, 2019 promoted and relocated to Dawsonville Georgia. Ran a successful $10M location with leaders who are still employed with the company.
- Coached 6 associates to be Caviar members (sold over $1M annually). Hosted multiple in store events generating 7% in total sales for the year.
- Accomplishments 2021: 51% EBIDA; 49% profit margins, 38% conversion, 97% CRM, #1 sales volume and profitability in Mid-Atlantic district.
- Increased customer service ratings through NPS and then Delighted from a 75% to a 97% within 2 years. My primary focus is always the people, my team and especially my customers.
- My final year with the company I helped staff, onboarded 2 full teams at the Atlanta boutiques. Onboarded and trained 3 GM's and over 13 associates while running my location successfully from a distance.
STORE MANAGER
BCBGMaxAzria
06.2009 - 11.2014
- Started at the the NGA Outlets in 2009. Led a team of 9 including 2 leaders.
- Scored 98% in operational audits. In 2012 I began traveling to local stores in Atlanta to help with their operational standards.
- 2013 I took over the Lenox Sq location which was a flagship location with the #1 sales associate in the company.
Education
BFA - Fashion Design/Studio Art
BRENAU UNIVERSITY
Gainesville, Georgia05-2006
Skills
- Excellent written and communications skills
- Proficient in Microsoft Office
- Customer service excellence and CRM management
- Metrics driven Reporting Sales Forecasting
- Inventory Management
- HR, operations, visuals, sales leadership
Software
Workday
STOREFORCE
MS OFFICE
Peopleworks
WorkJam
POS
Timeline
Store Manager
Ross Dress for Less
11.2024 - Current
Customer Support Lead
Pakt
03.2024 - 08.2024
DISTRICT MANAGER
Revolvr & Evrgreen Stores
01.2023 - 12.2023
RSM (RETAIL SALES MANAGER)
REI
03.2022 - 01.2023
GENERAL MANAGER (TRAINER)
Tory Burch
03.2015 - 11.2021
STORE MANAGER
BCBGMaxAzria
06.2009 - 11.2014
BFA - Fashion Design/Studio Art
BRENAU UNIVERSITY