Rebecca Collins
Kennesaw,GA
Summary
Dynamic professional with a proven track record in customer service and sales, notably at The N Stylist. Excelled in relationship-building and efficiently resolved customer complaints, boosting satisfaction and sales. Skilled in telephone etiquette and scheduling appointments, adept at leveraging industry trends to achieve results. Demonstrated ability to train peers and exceed sales targets, enhancing company reputation and performance.
Overview
13
13
years of professional experience
Work History
Housekeeper and Server
Lucille's Mountain Top Inn
09.2022 - 01.2024
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers and housekeepers.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Provided exceptional service to high volume of daily customers.
Owner
The N Stylist
04.2011 - 01.2024
- Attended classes and seminars to stay informed of industry trends.
- Attracted customers and boosted sales by neatly arranging sales signage.
- Generated sales by successfully pitching services to clients
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Generated sales reports, including weekly, monthly, quarterly sales figures.
- Responded to emails, telephone calls, and face-to-face inquiries from customers regarding appointment settings.
Telemarketer Sales Representative
Evolve
03.2018 - 01.2021
- Built relationships with clients through effective communication and customer service.
- Followed up on inquiries from potential customers in a timely manner.
- Provided product information, pricing details and special offers to interested customers.
- Recorded customer contact information, sales activities and other relevant data into company database system.
- Handled inbound telephone calls from interested customers.
Education
Cosmetology - Cosmetology
Paul Mitchell The School - Esani
Roswell, GA04.2011
Skills
- Customer Service
- Sales
- Telephone Etiquette
- Scheduling appointments
- Script Memorization
- Relationship-selling skills
Accomplishments
- Supervised team of 6 staff members.
- Made top 3 in the nation for Makeover catogory
- Honorable mentions nationally for Avant-garde
- Top product sales yearly
Timeline
Housekeeper and Server
Lucille's Mountain Top Inn
09.2022 - 01.2024
Telemarketer Sales Representative
Evolve
03.2018 - 01.2021
Owner
The N Stylist
04.2011 - 01.2024
Cosmetology - Cosmetology
Paul Mitchell The School - Esani
Similar Profiles
Robert RushingRobert Rushing
Barback at Mountain Top Inn and ResortBarback at Mountain Top Inn and Resort
Ashley O'ConnorAshley O'Connor
Waitress at Mountain Top Inn and ResortWaitress at Mountain Top Inn and Resort
Renee DauberRenee Dauber
Graphic Designer and Bartender at Mountain Top and ProvisionsGraphic Designer and Bartender at Mountain Top and Provisions