Summary
Overview
Work History
Education
Skills
Timeline
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Rebecca Cone

Hanover,PA

Summary

Accomplished in elevating customer experiences and boosting sales, I leveraged my expertise in POS system operation and exceptional interpersonal skills at TerrAscend. By implementing creative solutions and fostering strong relationships, I significantly contributed to team goals and compliance, distinguishing myself as a dependable and innovative professional. Highly efficient Budtender well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Reliable and upbeat Budtender, successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

6
6
years of professional experience

Work History

Wellness Associate

TerrAscend
06.2023 - 06.2024
  • Customer Service: provided exceptional customer service

assisting cutomers and patients with selecting cannabis products tailored to their needs and preferences.

  • Product Knowledge: Maintained an extensive understanding of various cannabis strains, edibles, tinctures, topicals, and other products to provide aaccurate information and recommendations.
  • Sales Transactions: Processed sales transactions usinga a POS system ensuring accurate cash handling and compliance with legal state and company policies.
  • Compliance: Ensured adherence to all state and local canabis regulations, including checking IDS and maintaing a clean and organized work place.
  • Education and Advocacy: Educated customers on the safe consumption methods and the effects of different products, promoting resposible use.
  • Team Collaboration: Worked collabratively with team members to achieve sales goals, maintain product knowledge, and ensure customer expierence.

Fine Dining Bartender

Nemacolin Woodland Restort
08.2022 - 06.2023
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.

Fine Dining Bartender and Bar Manager

Dutch's At Silver Tree
05.2018 - 08.2022
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Developed new signature cocktails to support bar marketing brand and increase profits.
  • Contributed innovative ideas for seasonal cocktail menus that attracted new clientele while retaining regulars.
  • Collaborated with kitchen staff to develop creative food pairings that complemented beverage offerings.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.

Education

Cosmetology - Cosmetology

Imagine - Paul Mitchell Partner School
Little Rock, AR
09.2011

Skills

  • Customer Service
  • Time Management
  • Attention to Detail
  • Computer Skills
  • Leadership Qualities
  • Customer interaction
  • Cash Handling
  • Relationship Building
  • Decision-Making
  • Courteous and Professional
  • Client Engagement
  • Issue Resolution
  • Order Fulfillment
  • Research abilities
  • POS System Operation
  • Shipment Processing
  • Friendly and Helpful
  • Team Cooperation
  • Strong Communication and Interpersonal Skills
  • Honest and Dependable
  • Creative Thinking
  • Goal-Driven
  • Excellent Written and Verbal Communication
  • Product Knowledge
  • Cash Register Operation

Timeline

Wellness Associate

TerrAscend
06.2023 - 06.2024

Fine Dining Bartender

Nemacolin Woodland Restort
08.2022 - 06.2023

Fine Dining Bartender and Bar Manager

Dutch's At Silver Tree
05.2018 - 08.2022

Cosmetology - Cosmetology

Imagine - Paul Mitchell Partner School
Rebecca Cone