Rebecca Crowell
Everett,WA
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
10
10
years of professional experience
Work History
Sales Associate
Bath And Body Works
10.2020 - 03.2024
- Organized shelves and tables to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained clean sales floor and straightened and faced merchandise.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Package Handler
FedEx Ground
11.2019 - 04.2020
- Working front of line, moving boxes closer to be able to be grabbed, and for numbers to be seen easily as to keep work flow going
- Working the line pulling off packages by number on the sticker to their corresponding door/trailer number
- Working end of line and bringing packages missed by other handlers back to corresponding doors
- Taking packages that have fallen off line onto the other side and placing them back onto line or putting them at end to be delivered to correct door
- Working inside trailer, scanning every package and placing them in neat and space saving way, into the trailer of the truck to be delivered to next location.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
Sales Associate
Walmart
07.2014 - 07.2019
- Worked in the sporting goods department, alongside Department Managers, having 5 different managers along the course of the 5 years working
- Helped my new department managers when they were just starting in the department and needed some pointers
- Work the freight, bin in overstock, and do regular projects to increase sales
- Help set up modules for new products/stock coming in
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- I was also taught to help in other departments, including Toys, Paint and Hardware, Tire and Lube Express, Electronics, and Fabrics and Crafts
- I helped in any situation that was needed, even without being asked by management.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Sales Associate
Dollar General
02.2014 - 05.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Education
Diploma -
Ogeechee Technical College
Statesboro, GA05.2014
Skills
- Stocking (5 years)
- Customer Service (5 years)
- Freight Experience
- Warehouse Experience
- Load & Unload
- Computer Literacy
- Packaging
- Shipping & Receiving
- Microsoft Word
- Problem-solving skills
- Teamwork and Collaboration
- Outgoing Personality
Additional Information - Skills Abilities
- Assertiveness
- Verbal Communication
- Positivity
- Computer Literate
- Open-mindedness
- Patience
- Focus
- Adaptability
Hobbies
- Reading
- Anything involving water!
- Animals
- Hiking
- Exploring
- Sleeping/Mental Health Resting
- Photography
Timeline
Sales Associate
Bath And Body Works
10.2020 - 03.2024
Package Handler
FedEx Ground
11.2019 - 04.2020
Sales Associate
Walmart
07.2014 - 07.2019
Sales Associate
Dollar General
02.2014 - 05.2014
Diploma -
Ogeechee Technical College
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