Rebecca Cruz
New York,NY
Summary
Creative Graphic Designer with talent for developing unique custom artwork and having an innovative approach to ideas and concept development. Brings robust background in engineering messages and content to boost company image and preparing supporting professionally written materials. Driven to craft targeted messaging to promote and inform general public of events, promotions and campaigns. Experienced in leveraging detailed analytics reports to monitor and document success.
Overview
4
4
years of professional experience
Work History
Airbrush Technician
Sugared And Bronzed
11.2022 - Current
- Developed custom color mixes for clients, ensuring accurate color matching and consistency across various applications.
- Achieved consistent repeat business through excellent customer service skills that fostered long-lasting relationships with clients who valued quality workmanship over price considerations alone.
- Managed scheduling and invoicing for clients, ensuring accurate record-keeping while maintaining a professional demeanor.
- Consistently exceeded customer expectations by delivering top-quality airbrush services that showcased artistic skill and technical expertise.
- Increased client retention through effective communication and understanding of their specific needs and preferences.
- Maintained equipment in optimal condition by performing regular maintenance, cleaning, and calibration checks.
Front Desk Receptionist/Social Media Assistant
Riccardo Maggiore Salon
06.2022 - 09.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Completed data entry and filing to keep records updated for easy retrieval.
- Created engaging content to keep social media channels updated and on brand.
- Enhanced blog content quality by reviewing and editing articles before publication.
- Stayed current on industry trends to ensure the relevance of published content for target audience demographics.
Guest Service Associate
European Wax Center
07.2020 - 03.2022
- Answered high volume of phone calls, booked appointments, and greeted clients to improve client experience before and after visits
- Responded to guest inquiries, requests, and issues in a timely, personable, and efficient manner to resolve guest concerns
- Helped improve the sales per hour numbers at checkout with package offers to help clients save on services.
- Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
- Assisted in training new team members, fostering an atmosphere of teamwork and collaboration among staff members.
Social Media Assistant/Intern
Sonja Morgan Productions
03.2021 - 12.2021
- Worked closely with Sonja Morgan to develop brand ideas and social media presence remotely and in person
- Managed Ms. Morgan’s Instagram and Twitter Accounts
- Developed “Shop” tab content on Instagram account for Shoes by Sonja
- Posted Cameo links and captioned on Twitter and Instagram to grab audience’s attention and persuade them to purchase
- Developed captivating visual content using graphic design tools for enhanced aesthetic appeal across all channels
- Boosted customer engagement through regular posting of relevant and interactive content on various social media platforms.
- Identified opportunities and scheduled daily posts promoting company brand, events and special offers.
Education
Bachelor of Science - Digital Communications And Media
Southern New Hampshire University
Hooksett, NH06.2025
Skills
- Fluent in Spanish
- Proficient in Word
- Adobe Creative Cloud
- Powerpoint
- Excel
- Outlook
- Proficient in Professional Social Media Planning
- Client Communication
- Digital Art Proficiency
- Creative Design Abilities
- Attention to Detail
- Effective Multitasking
Recommendations available
True
Extracurriculars
- Sister of Alpha Sigma Alpha Sorority
- Social Chair
- Public Relations/ Social Media Chair
Timeline
Airbrush Technician
Sugared And Bronzed
11.2022 - Current
Front Desk Receptionist/Social Media Assistant
Riccardo Maggiore Salon
06.2022 - 09.2022
Social Media Assistant/Intern
Sonja Morgan Productions
03.2021 - 12.2021
Guest Service Associate
European Wax Center
07.2020 - 03.2022
Bachelor of Science - Digital Communications And Media
Southern New Hampshire University
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