Rebecca Cummings

• Addressed customer inquiries by answering incoming calls promptly.
• Assisted customers with catalog orders, enhancing order accuracy and processing speed.
• Facilitated timely bill payments, ensuring uninterrupted service for customers.
• Processed orders and transactions, contributing to seamless operational support.
• Managed escalated customer issues, providing effective solutions to maintain service quality.
• Managed a high call volume per day for customers.

Assisted customers with medical inquiries regarding United Health Care cards to ensure accurate information and support.

• Handled incoming calls, providing timely assistance and resolving customer issues effectively.
• Ordered cards and supplies, contributing to improved customer satisfaction and streamlined service delivery.

• Selected profitable items from donations to enhance processing efficiency and increase revenue.
• Replenished unsorted donations at sorter workstations to support continuous workflow.
• Organized and processed carts, containers, and barrels of donations to streamline operations.

• Managed daily transactions and balanced cash drawer for accuracy.
• Welcomed guests with a friendly demeanor, ensuring positive experiences through clear communication.

• Operated point-of-service (POS) computer system for automated order taking.
• Processed daily transactions and verified cash drawer accuracy.
• Replenished and organized merchandise on shelves to ensure product availability.

• Supervised staff and provided training to enhance service delivery.
• Administered client medication, ensuring compliance with safety protocols to safeguard health.
• Monitored blood pressure and blood sugar levels to support accurate health assessments and timely interventions.
• Maintained and documented client records to ensure accurate information and continuity of care.
• Processed client admissions to ensure smooth onboarding in facility.