Rebecca Cutler
Bastrop,TX
Summary
Dynamic individual with hands-on experience in customer service and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
22
22
years of professional experience
Work History
Full Time Mom of 5
Myself
06.2019 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Been on serve team with MOMCO group with church.
- I have served at church with infant room.
- In charge of daily activities and all the responsibilities that go along with child rearing.
ACE Coordinator
Bastrop ISD
08.2018 - 06.2019
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Enhanced team communication by implementing weekly coordination meetings and detailed project update emails.
- Created lessons for enrichment activities for a large group of children.
Child Caregiver
Bright Horizons Family Solutions LLC
08.2015 - 07.2017
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Ensured child safety through diligent supervision and adherence to established protocols.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Created a safe environment through routine inspections of play areas, toys, and equipment for potential hazards.
- Taught children to organize toys, wash hands, and share by leading by example.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Collaborated with parents to develop individualized care plans addressing specific needs of their children.
- Managed behavioral issues effectively by implementing positive reinforcement strategies and setting clear expectations.
- Implemented creative problem-solving techniques to address challenges faced while caring for multiple children simultaneously.
- Established daily routines to provide structure and predictability for children under care.
- Developed fine motor skills with hands-on activities such as arts and crafts or puzzles.
- Encouraged children to develop healthy social and emotional skills.
- Developed lessons and activities to promote children's physical and emotional development.
Customer Service Representative
IBEX Global
12.2014 - 06.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Waitress
Montana Mike's Steakhouse
08.2003 - 04.2015
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Education
Child Development
Texas State University
San Marcos, TX12-2014
High School Diploma -
New Braunfels Highschool
New Braunfels, TX05-2005
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Timeline
Full Time Mom of 5
Myself
06.2019 - Current
ACE Coordinator
Bastrop ISD
08.2018 - 06.2019
Child Caregiver
Bright Horizons Family Solutions LLC
08.2015 - 07.2017
Customer Service Representative
IBEX Global
12.2014 - 06.2015
Waitress
Montana Mike's Steakhouse
08.2003 - 04.2015
Child Development
Texas State University
High School Diploma -
New Braunfels Highschool
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