Rebecca Davis
Call Center/Accounts Payable/Data Entry
Plant City,Florida
Summary
Motivated and friendly worker with a flexible schedule and willing to work weekends. Dependable and punctual with a clean driving record. Work collaboratively with team members and provide excellent customer service.
Overview
26
26
years of professional experience
Work History
Customer Care Representative
FedEx
09.2014 - 09.2022
- Provided solutions, recommendations and replacements with empathy and positive feedback
- Demonstrated commitment to customer service by building productive relationships, resolving complex issues and boosting customer loyalty
- Handled external inquiries during peak periods to reduce wait times and maximize customer satisfaction
- Responded to questions and followed up on customer interactions
- Created customer satisfaction survey to identify issues and determine appropriate resolution
- Responded to customer questions and complaints and documented consumer communications
- Directed phone calls to shorten service time and steer conversations towards targeted solutions
- Built strong knowledge of product line to assist customers in selecting products.
Accounts Payable Clerk
Kraus Brick & Suplly
08.1996 - 05.2002
- Waterford, mi
- Researched payment issues and outstanding checks
- Coded and processed accurate invoices to obtain timely payments
- Followed up with vendors, managers and other employees to resolve open issues and discrepancies
- Reviewed customer billing questions and coordinated required documentation to resolve issues
- Prepared supporting documentation for payments and submitted to senior staff for review
- RD
- Reviewed invoices for required backup documentation and payment approvals
- Coded and entered invoice data to accurately track invoice status and payments rendered
- Processed daily invoices and payments to keep accounting records current.
Education
GED -
Moorehead Community Collage
05.2014
Skills
- Order processing Data entry
- Product knowledge Product and service knowledge
- Process transactions Data management
- Inbound call answering Shipping and receiving understanding
Timeline
Customer Care Representative
FedEx
09.2014 - 09.2022
Accounts Payable Clerk
Kraus Brick & Suplly
08.1996 - 05.2002
GED -
Moorehead Community Collage