Rebecca Desir
Riviera Beach,FL
Summary
Excellent communicator and dependable team player with strong understanding. Adept at building relationships with clients, brokers and other stakeholders while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions. Dedicated and dependable. Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Insurance Agent
Centene, Superior Health Services
05.2023 - Current
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to reach sales targets.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
Insurance Agent
Liberty Mutual
12.2022 - 05.2023
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Educated clients on insurance policies and procedures.
- Calculated premiums and established payment methods for sales.
Warehouse Associate
Amazon
07.2022 - 12.2022
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Checked packages and merchandise for damage and notified vendors.
- Performed inventory control, such as counting, and stocking merchandise.
Security Officer
Platinum Group
03.2022 - 07.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Reported suspicious activities and persons to law enforcement.
Customer Service
Health And Wealth Matters
08.2019 - 03.2022
- Assisted customers by answering questions and responding to inquiries.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer calls and emails to answer questions about products and services.
- Surpassed performance goals by approaching interactions with resourcefulness, organization, and customer-centric solutions.
- Maintained and managed customer files and databases.
Education
High School Diploma -
Coral Springs High School
Coral Springs, FL05.2022
Skills
- Account Management
- Client Retention
- Customer Service
- Speaks multiple languages
- Learning/adaptability skills
- Self-management skills
- Organizational skills
- Computer skills
- Problem-solving skills
- Open-mindedness
- Strong work ethic
Certification
• First Aid/CPR Certified
• CompTIA A+ Technician
Languages
French
Full Professional
English
Native or Bilingual
Timeline
Insurance Agent
Centene, Superior Health Services
05.2023 - Current
Insurance Agent
Liberty Mutual
12.2022 - 05.2023
Warehouse Associate
Amazon
07.2022 - 12.2022
Security Officer
Platinum Group
03.2022 - 07.2022
Customer Service
Health And Wealth Matters
08.2019 - 03.2022
High School Diploma -
Coral Springs High School
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